Report ID: 1433118900

TMyslinski · 2026-04-15T13:43:40+00:00

File sync error is not responding to re-synch or re-start-up

dstillman · 2026-04-15T13:44:20+00:00

Can you provide a Debug ID for Zotero startup through a sync that produces this error, using the Help → Debug Output Logging → "Restart with Logging Enabled…" option?

TMyslinski · 2026-04-15T13:51:54+00:00

D404432045

dstillman · 2026-04-15T13:52:52+00:00

That's not a Debug ID from Zotero startup.

TMyslinski · 2026-04-15T13:58:57+00:00

sorry. D565684367

TMyslinski · 2026-04-16T13:15:57+00:00

Please advise. I repeated the steps. Here's the DeBug ID
D320319660. Thanks

dstillman · 2026-04-16T19:10:49+00:00

How long has this been happening? The download — or the post-download processing — is timing out after 30 seconds, despite it being a small (<2 MB) PDF file. It's possible this is due to security software on your system.

dstillman · 2026-04-16T19:12:02+00:00

If you want to see the item in question, you can paste A4Y97VL7 into the search bar in All Fields & Tags mode in one of your group libraries.

If you're running any non-standard security software, you should check its logs.

TMyslinski · 2026-04-18T15:05:19+00:00

I'm 90% sure this is because I was bulk uploading PDFs. Is this a 'prove you're not a robot' block?

I tried logging in to the Zotero website, hoping it would recognize me again and let me continue. That didn't work. Any other ideas?