Adding bibliography and citations doesnt work at all

Tomasforgac1
Hello, i work mainly in google docs. So far, Zotero has been functioning without any severe issues, not counting an issue where when i try to put in more than 1 source, it for some reason duplicates the sources and creates like 500 more pages of duplicated sources. My main issue right now is that zotero will not even add citations and bibliography, i tried to download the lates version of zotero, refreshed google docs (btw it doesnt even work in MC Word). I tried to troubleshoot through the official instructions but nothing wokred. I tried to reinstall zotero and it didnt fix anything. I cannot continue working on my paper. D2057463465
  • adamsmith
    So you aren't able to add a citation to a fresh google doc? What exactly happens when you try? Do you get the dialog to enter a citation or are the buttons unresponsive?
    More generally, we'd need to know more specifically which of the troubleshooting steps you've tried and with what results.
  • Tomasforgac1
    -I am able to add citations and sources into a new google doc. What happens exactly is this: i try to add a source or a citation to my new existing doc and it allows me to select a specific source or citation, then i confirm i want to add it and for like a solid minute, it says its just working on updating my document but eventually nothing happens and an error message pops up that says: Zotero ran into a problem and no new source or citation appears. The strange thing is that it worked before but for some reason its not working currently. But when the error pops up, i am redirected to this website to troubleshoot: https://www.zotero.org/support/kb/debugging_broken_documents
    -In Google Docs i tried to: restart my computer and zotero, refresh docs, update or reinstall zotero, making a copy, making a copy and converting it to a Word document (same issue happens in word when i download the google docs), i am not exactly sure how to change the bibliography style (we have to use APA style citations but i do not know what kind of bibliography style), i looked over all the citations and found no strange symbols or mistakes
    -I found a solution: i deleted my sources and added them back in and now im able to add new citations and sources
  • adamsmith
    OK, so it sounds like you're all set?
    FWIW, the final step of the "debugging..." page would likely have identified what was broken in the document.
  • Tomasforgac1
    Yes it seems like im all set, thank you for your comments. If any issues pop up later, i will check these useful forums :).
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