Infinicloud synchronization issue Report ID：1378490013

youlingyue
Report ID：1378490013

“Zotero 无法建立到 ogi.teracloud.jp 的安全连接。
SEC_ERROR_UNKNOWN_ISSUER”

I used Infinicloud to synchronize Zotero's files, but I couldn't establish a connection recently. I found out that the Infinicloud email verification had expired, but after verifying again, I still couldn't synchronize.
  • youlingyue
    I used Zotero 7
  • dstillman
    Can you provide a Debug ID for Zotero startup through triggering Verify Server, using the "Restart with Logging Enabled…" option?
  • youlingyue
    edited October 21, 2025
    Debug ID：D6845966

    [debug output removed — D.S.]

    I did it. Thank you for your help!
  • dstillman
    Zotero can't establish a secure connection to the WebDAV server. Generally this would be a problem with the server, but that doesn't appear to be the case here.
    [JavaScript Error: "NS_ERROR_FAILURE: Couldn't decrypt string" {file: "resource://gre/modules/crypto-SDR.sys.mjs" line: 199}]
    decrypt@resource://gre/modules/crypto-SDR.sys.mjs:199:26
    _decryptLogins@resource://gre/modules/storage-json.sys.mjs:855:39
    findLogins@resource://gre/modules/storage-json.sys.mjs:707:19
    findLogins@resource://gre/modules/LoginManager.sys.mjs:558:26
    get password@chrome://zotero/content/xpcom/storage/webdav.js:87:31
    init@chrome://zotero/content/preferences/preferences_sync.js:48:35
    You're also getting another strange error that may point to a problem with your Zotero profile folder, so you could try creating a new Zotero profile and trying to verify the server there. (You can unlink your sync account before it actually syncs. If it works in the new profile, we can help you fix your original profile.)
  • youlingyue
    I did it. Syncing doesn't work.
  • dstillman
    Can you provide a Debug ID for Verify Server in the new profile?
  • youlingyue
    New Debug ID is：D957868922. Thank you for your help!
  • dstillman
    That's not from a new profile.
  • youlingyue
    Nice, I created a new Zotero configuration file correctly. Now the infinicloud synchronization problem has been solved. Thank you very much for your help
  • dstillman
    Can you try deleting key4.db, cert9.db, and pkcs11.txt in the old profile and see if it works after starting Zotero with that profile?
  • youlingyue
    I did it，the infinicloud synchronization of Zotero can work as usual. Now can I return to the default folder and continue to use it? Can I permanently delete the new folder?
  • dstillman
    OK, great. Yes, you can go back to the profile manager, delete the new profile, and tell it to delete files.
  • youlingyue
    Ok， thank you for your help. Have a wonderful day!
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