Infinicloud synchronization issue Report ID：1378490013

youlingyue
Report ID：1378490013

“Zotero 无法建立到 ogi.teracloud.jp 的安全连接。
SEC_ERROR_UNKNOWN_ISSUER”

I used Infinicloud to synchronize Zotero's files, but I couldn't establish a connection recently. I found out that the Infinicloud email verification had expired, but after verifying again, I still couldn't synchronize.
  • youlingyue
    I used Zotero 7
  • dstillman
    Can you provide a Debug ID for Zotero startup through triggering Verify Server, using the "Restart with Logging Enabled…" option?
  • youlingyue
    edited yesterday at 3:33am
    Debug ID：D6845966

    [debug output removed — D.S.]

    I did it. Thank you for your help!
  • dstillman
    Zotero can't establish a secure connection to the WebDAV server. Generally this would be a problem with the server, but that doesn't appear to be the case here.
    [JavaScript Error: "NS_ERROR_FAILURE: Couldn't decrypt string" {file: "resource://gre/modules/crypto-SDR.sys.mjs" line: 199}]
    decrypt@resource://gre/modules/crypto-SDR.sys.mjs:199:26
    _decryptLogins@resource://gre/modules/storage-json.sys.mjs:855:39
    findLogins@resource://gre/modules/storage-json.sys.mjs:707:19
    findLogins@resource://gre/modules/LoginManager.sys.mjs:558:26
    get password@chrome://zotero/content/xpcom/storage/webdav.js:87:31
    init@chrome://zotero/content/preferences/preferences_sync.js:48:35
    You're also getting another strange error that may point to a problem with your Zotero profile folder, so you could try creating a new Zotero profile and trying to verify the server there. (You can unlink your sync account before it actually syncs. If it works in the new profile, we can help you fix your original profile.)
  • youlingyue
    I did it. Syncing doesn't work.
  • dstillman
    Can you provide a Debug ID for Verify Server in the new profile?
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