Microsoft Word Plugin - Word sees Zotero.dotm as active but no Zotero Tab Appears

PMegginson
Hi everyone,

I installed the main Zotero software twice, and both times I have not been able to get the "Zotero" tab to appear in my Microsoft Word.

I did the "Reinstall Microsoft Word Add-In" within Zotero, and it did not work.

I also followed the manual add-in install instructions on the Zotero website.

I checked the startup file and its filepath is C:\Users\XXXXXXXXXXX\AppData\Roaming\Microsoft\Word\STARTUP

When I went to the startup folder, the Zotero.dotm file was already there. I replaced it just in case, but it didnt change anything. When I go to the "Add-Ins" option in the Word Options, I see that Zotero.dotm is listed under "Active Application Add-Ins" shown here:

https://s3.amazonaws.com/zotero.org/images/forums/u18672921/avezc4pe4ieaoui4hsxf.png

Next I tried to see my Word Macro settings. My macro settings are blacked out, my administration has it locked on "Disable all macros except digitally signed macros". Would this prevent the Zotero tab from appearing?

I also reset Word's ribbon customizations, nothing changed.The only other Word add-in I have active is Acrobat PDFMaker Office.

Any help would be great Appreciated.
Thanks!
  • dstillman
    edited yesterday at 3:19pm
    Zotero.dotm is digitally signed, but your IT department likely needs to add the certificate to the Trusted Publisher list.
  • PMegginson
    Can you provide the certificate that needs to be trusted? My IT office has asked me for the certificate that needs to be entrusted through Microsoft Office. They said once they receive this certificate, they will create a policy to enable it for Word for me.
  • dstillman
    They can extract the certificate from the file:

    https://forums.zotero.org/discussion/comment/414466/#Comment_414466
  • PMegginson
    I am unable to select the "Project (Zotero) option in the Visual Basic window.

    https://s3.amazonaws.com/zotero.org/images/forums/u18672921/y7bu2rh042vn3alsdirv.png

    This is the instructions on that page you sent:
    "1. Enable the Developer tab.

    2. Go to Developer → Visual Basic.

    3. Select "Project (Zotero)".

    4. Go to Tools → "Digital Signature…"

    I suspect all the ones you see a Publisher for in File → Options → Add-ins will be .dll files, which can be code-signed like .exe files — a different process."

    Do you have another way I can download these files to send to my IT team?
  • dstillman
    edited 31 minutes ago
    This is their job, not yours. All they need is the Zotero.dotm file.

    The instructions I sent are correct. You're not supposed to be able to expand the entry, just select it.
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