Zotero could not start

johnmy
edited September 1, 2025
In a new computer, after the zotero installed, during the start it prompted
getOtherAppProfilesDir@chrome://zotero/content/xpcom/profile.js:105:36init@chrome://zotero/content/xpcom/dataDirectory.js:241:42

https://s3.amazonaws.com/zotero.org/images/forums/u57485/ywsaugyxzqq4mtk4fptz.png

How to start zoteroļ¼Ÿ
  • dstillman
    Are you able to provide a Debug ID for Zotero startup?

    https://www.zotero.org/support/reporting_problems#reporting_startup_errors
  • johnmy
    After the folder 'zotero' in %appdata% was removed, it could start, thanks
  • dstillman
    Did you transfer data from another computer?
  • johnmy
    Yes, I transfered data using zotero sync to a new computer
  • dstillman
    edited September 1, 2025
    No, I mean other data. %appdata%\Zotero stores the Zotero profile and wouldn't have anything to do with Zotero sync. Did you transfer AppData files from another computer?

    But I'm also not sure what you mean. When exactly did this occur? If you couldn't open Zotero on the new computer because of this error, you wouldn't have been able to use Zotero sync.
  • johnmy
    sorry, after I deleted the %appdata%\Zotero, zotero could start, then the data were transferred by zotero sync.

    Then I will install the plugins
  • dstillman
    Right, so I'm asking if you possibly transferred the "%appdata%\Zotero" folder from your other computer. Obviously a new empty "Zotero" AppData folder shouldn't cause problems.
  • johnmy
    Yes, it's weird, it is completely a new machine, no data were copied. I remembered 'START D:\Zotero8_win-x64\zotero.exe -profile E:\ex\profile' was run, but 'E:\ex\profile' was not exist
  • dstillman
    Wait, you're saying you ran with a custom -profile flag? How does that path relate to your %appdata%?
  • johnmy
    I ran zotero with -profile first, it could not start, then I double clicked the zotero.exe in D:\Zotero8_win-x64\, both prompted me getOtherAppProfilesDir@chrome:...., after %appdata%\Zotero was removed, now it is normal
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