Translator error on Ebscohost (new EDS interface)

milliken
The Debug ID is D339589287.

Saving articles from CINAHL on the new Ebscohost interface has had intermittent EDS translator errors since the interface upgrade but now it is happening most of the time. I do often get the item added eventually from metadata, or sometimes as a webpage, but then the Ebscohost session becomes unresponsive and I have to close the tab and start again.

An example URL is https://research.ebsco.com/c/v7xepb/search/details/ferfsecqbv?db=ccm&isDashboardExpanded=true&limiters=None&q="nurse surveillance" AND Concept analysis

Thanks
  • AbeJellinek
    It looks like EBSCO is taking a very long time (>15 seconds) to respond to some of the requests Zotero is making for citation information. It's possible that this is a temporary issue on EBSCO's end that will resolve itself soon. If you find a specific item that you can consistently reproduce this issue on, please let us know.
  • AbeJellinek
    (And see if it makes any difference if you connect some other way - for instance, if you normally connect via a VPN, try campus WiFi or a library proxy.)
  • milliken
    BTW, this is from onsite and the linked article, and every other article in my search results, continues to act the same way.

    Could there be a way for the translator to close after the error message? Right now it hangs there and I have to close the tab.
  • rachel_ritchie_aero
    We moved to the new EBSCO interface last week and are having a similar (if not the same) issue with the translator error. It happens on both Chrome and Firefox with every article I try to save. I only have one option to connect to the database (via proxy), so can't test different connections.

    I'm getting the error message 'An error occurred saving with EBSCO Discover Layer. Attempting to save using Embedded Metadata instead'. This does eventually work, sometimes taking up to 20sec. As with milliken, the connector doesn't disappear, just hangs at the top of the screen. I have found by clicking the drop-down arrow, then clicking done, I can get it to go away.

    An example URL is: https://openurl.ebsco.com/contentitem/doi:10.7459/ept/460203?sid=ebsco:plink:crawler&id=ebsco:doi:10.7459/ept/460203&crl=c

    I'm also unable to save multiple articles from the search results screen. Every time I try I get the error 'An error occurred while saving this item. See Troubleshooting Translator Issues for more information'.

    I've been exporting RIS files to get around it, but that's pretty time-consuming.

    I'm happy to raise this with EBSCO if it's their issue, but I'm not sure what information they would need.
  • AbeJellinek
    @rachel_ritchie_aero: Sorry for the inconvenience. I'd like to find a fix, but I haven't yet been able to reproduce the issue. Can you provide a Connector Debug ID for a save that results in an error?
  • rachel_ritchie_aero
    Hi @AbeJellinek. Sorry! I should have provided this initially, the debug ID is: D1441891179.
    Many thanks, Rachel
  • AbeJellinek
    @adamsmith, would you be able to try reproducing this through EZProxy? I've unfortunately had no luck, and I'm wondering if it could depend on the EZProxy configuration or some other institution-specific variable.
  • adamsmith
    I'm 'afraid' it's working for me, too, so I can't reproduce the error either.

    Best I can tell, we're on the new EBSCO interface, too.
  • milliken
    BTW, I have opened a ticket with EBSCO support. They are investigating. We don't use EZProxy, we use SSO via Shibboleth for authentication.
  • AbeJellinek
    Thanks!
  • milliken
    Heard back and they said:
    "...and I'm following up to assist further with troubleshooting the issue with using Zotero. As you noted, you're experiencing time-outs when exporting articles from EBSCO to Zotero. I reviewed your account settings in EBSCO Admin, and noticed that previously the following setting under the Customize Services/Delivery tab had not been activated for Direct Export in RIS for Zotero. I've activated this setting that is required for this functionality: Allow export of up to 25,000 records, and this update may help to resolve this issue that you've reported."

    Followed with more standard advice like reinstalling the plugin and trying Chrome. Didn't change anything for me, though Chrome does seem to work ok. Shame I prefer Firefox. I also let them know about this thread.
  • UNL_Matt
    I'm having the same issue. Started about a week ago. If y'all figure something out, please let me know.
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