Upgrade StorageTranslator error on Ebscohost (new EDS interface)
The Debug ID is D339589287.
Saving articles from CINAHL on the new Ebscohost interface has had intermittent EDS translator errors since the interface upgrade but now it is happening most of the time. I do often get the item added eventually from metadata, or sometimes as a webpage, but then the Ebscohost session becomes unresponsive and I have to close the tab and start again.
An example URL is https://research.ebsco.com/c/v7xepb/search/details/ferfsecqbv?db=ccm&isDashboardExpanded=true&limiters=None&q="nurse surveillance" AND Concept analysis
Thanks
Saving articles from CINAHL on the new Ebscohost interface has had intermittent EDS translator errors since the interface upgrade but now it is happening most of the time. I do often get the item added eventually from metadata, or sometimes as a webpage, but then the Ebscohost session becomes unresponsive and I have to close the tab and start again.
An example URL is https://research.ebsco.com/c/v7xepb/search/details/ferfsecqbv?db=ccm&isDashboardExpanded=true&limiters=None&q="nurse surveillance" AND Concept analysis
Thanks
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AbeJellinekIt looks like EBSCO is taking a very long time (>15 seconds) to respond to some of the requests Zotero is making for citation information. It's possible that this is a temporary issue on EBSCO's end that will resolve itself soon. If you find a specific item that you can consistently reproduce this issue on, please let us know.
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AbeJellinek(And see if it makes any difference if you connect some other way - for instance, if you normally connect via a VPN, try campus WiFi or a library proxy.)