Problems launching 7.0.16

rgb_index
Good morning,

I just downloaded 7.0.16 as prompted by Zotero to replace 7.0.15, installed it and have not been able to launch it.

I uninstalled it twice, restarting the computer at each step and it still does not lauch. I am using a "private " machine without any Cisco software on it.

I re-installed 7.0.11 (I did not keep a copy of 7.0.15 installation files, sloppy, I know...) and 7.0.11 works.

I am running Windows 10.0.19045.

Could-you please tell me where I could find 7.0.15 installation files ?

I would also appreciate to suppress Zotero Pop-up asking to upgrade version as it seems to be some sort of virus...

Thanks by advance,
  • dstillman
    edited 2 days ago
    Does Zotero 7.0.15 work?
    I would also appreciate to suppress Zotero Pop-up asking to upgrade version as it seems to be some sort of virus...
    Virus? What are you talking about? If there's a problem with 7.0.16 not starting on some systems, we'll investigate that, but that has nothing to do with a "virus", and that's not really an accusation to casually toss around.
  • rgb_index
    It worked just fine.

    The issue with the prompt asking to upgrade the version is that it cannot (as far as I know) be suppressed and the only way to get rid of it is to obey it, what I did, wrecking my system as a result... I usually never upgrade anything in my computer unless there is a problem or an obvious improvement. "If it works, don't change it !"
  • dstillman
    edited 2 days ago
    Updates are automatic. New versions contain important bug fixes and new features (7.0.16, for instance, provides greatly improved attachment saving, among other important fixes), and we can only provide support for the current version of the app. If there's some new problem, we'll fix it.

    If you update to 7.0.16 now via Help → Check for Updates, does the same thing happen?

    You're saying this is a personal, non-institutional computer? Are you running any third-party security software? 7.0.16 is working fine for me on Windows 10.
  • rgb_index
    It worked through Help--> Check for Updates, thanks.

    It seems that Windows Update was running at the same time, is it possible that both actions collided ? Any clue on what I could have done wrong ?

    I have just Windows Defender. I did not mention : my Windows 10 is the "Pro" version (it is a recycled computer...).
  • Alexandrefb
    Hello,

    I also couldn't open Zotero after updating it to 7.0.16. My antivirus didn't show any events, so I have no clue what of happened. Although I have an admin account, this is an institutional PC (w/ Win 10 pro), so maybe I don't have access to every bit of info.

    Reinstalling didn't fix the problem, however downgrading to 7.0.15 "worked": it then auto-updated to 7.0.16 and after that everything seems to work.

    By the way, from a user perspective, I would have liked to be able to find the 7.0.15 setup files (and some older ones?) on a download page, as it could help with troubleshooting. Anyway @dstillman, thank you for your work.
  • dstillman
    @rgb_index, @Alexandrefb: How much RAM on your computer?
  • Alexandrefb
    I have 32GB (a bit less is available, because of the fraction reserved for the iGPU).
  • dstillman
    edited yesterday at 11:42am
    OK, probably not memory then.

    Did you get a specific error, or did nothing happen when you tried to start it?
  • Alexandrefb
    Nothing happened and task manager didn't report any process tied to Zotero.
    When I tried launching with the from Windows' CLI, it paused for about 1s while displaying nothing, then got back to the command prompt.
  • dstillman
    edited 1 hour ago
    For anyone still getting this, if you're able to follow these steps to generate a Procmon trace for trying and failing to start the app, that would be very helpful:

    https://techcommunity.microsoft.com/blog/iis-support-blog/basic-steps-for-making-a-process-monitor-procmon-capture/348401

    You can then email the zipped .pml file to support@zotero.org with a link to this thread, and we may get a better idea of what's going on here.

    But after that, or if you're not able to do that, reinstalling Zotero 7.0.15 and re-updating will likely fix this. We're not yet sure why that's working, since it would just be the same update that it performed previously.
  • sebastianheld
    Thanks, that worked.
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