Attachments do not sync via WebDAV

dstillman Zotero Team
This discussion was created from comments split from: File synchronization error.
  • zhzhzh
    Hi, everybody!
    I have the same problem. The internet connection is excellent and webDav is setup correctly. And this is not the timing/inactivity problem.
    If I syncing all my library via webDav, the attachments do not sync.
    If I use "show file" the same error "file not found" is shown.
    (the storage directory for the particular records contain ".zotero-ft-unprocessed" file)
    But then I use "open pdf" command the file is downloaded and after some delay is opened in the Zotero viewer.
    I can do it one-by-one for every record, but this is inconvenient, I have very large library with dozens of pdfs.
  • dstillman Zotero Team
    (Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.)

    It just sounds like you have file syncing set to "as needed". Show File doesn't trigger downloads.
  • zhzhzh

    https://s3.amazonaws.com/zotero.org/images/forums/u1281188/z2nwhol3i0glvwhox6fq.png
  • dstillman Zotero Team
    See Files Not Syncing. If you changed WebDAV settings, you might just need to do Reset File Sync History.
  • zhzhzh
    Not, I use "at sync time"

    I also have one group library with prepaid Zotero storage. It syncing automaticaly without problems. It looks like the Zotero try to sync my library also with Zotero storage, but not with WebDav directory
  • zhzhzh
    I also did Reset File Sync History. No success.
  • zhzhzh
    It syncs only about 50 files, that I downloaded manually one-by-one and that was in the Zotero storage before I setup webDav
  • dstillman Zotero Team
    We need the Debug ID the page asks for, then.
  • zhzhzh
    How to obtain it ? What should I do ?
  • dstillman Zotero Team
    Follow the steps on the page I linked to above.
  • zhzhzh
    D653942355
  • dstillman Zotero Team
    And for opening a file that then downloads?
  • dstillman Zotero Team
    edited April 10, 2025
    And can we see a Debug ID for actually running "Reset File Sync History" and then clicking the sync button? This shouldn't be from Zotero startup — just starting with that operation.
  • zhzhzh
    D1279491677

    with reset and after syncing
  • dstillman Zotero Team
    edited April 10, 2025
    That shows a sync. It doesn't show you running Reset File Sync History. I suspect you're not actually running it — this shouldn't be happening otherwise. If you think you are, can you provide some screenshots that show exactly what you're doing?
  • zhzhzh
    D320239554
    the file error and after downloading and opening

    D642567329
    Reset and syncing (reset is logged)
  • zhzhzh

    https://s3.amazonaws.com/zotero.org/images/forums/u1281188/vf4z9cj10kz2u9qcxy7s.png
  • zhzhzh

    https://s3.amazonaws.com/zotero.org/images/forums/u1281188/vl1n6x21uqhzjwv1umck.png
  • dstillman Zotero Team
    OK, but we need the other order: 1) a Debug ID for resetting file sync history and syncing and 2) a Debug ID for then trying to open the file that still doesn't exist after the sync.
  • zhzhzh
    Dear dstillman

    This is ID for resetting history; syncing; showing file that was not synced; opening this pdf in a viewer; and finally showing the file again
    D63370216

    and this is the ID for showing file that was not synced; opening this pdf in a viewer; and finally showing the file again
    D654750527

    Also I looked on the syncing on my other computers. In all cases it works normal. But my other computers all run on Winndows 10, while one with problem is under Windows 11
  • dstillman Zotero Team
    OK, thanks. It looks like there's a bug in Zotero 7 that can prevent files from being downloaded if Reset File Sync History is run on a device where files are missing locally. It should be fixed now in the Zotero 7.1 beta. You should be able to install that (or just run the ZIP version), sync, and then switch back to the release version.
  • zhzhzh
    Dear dstillman

    Thank you! The beta version works nicely
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