Hi, everybody! I have the same problem. The internet connection is excellent and webDav is setup correctly. And this is not the timing/inactivity problem. If I syncing all my library via webDav, the attachments do not sync. If I use "show file" the same error "file not found" is shown. (the storage directory for the particular records contain ".zotero-ft-unprocessed" file) But then I use "open pdf" command the file is downloaded and after some delay is opened in the Zotero viewer. I can do it one-by-one for every record, but this is inconvenient, I have very large library with dozens of pdfs.
I also have one group library with prepaid Zotero storage. It syncing automaticaly without problems. It looks like the Zotero try to sync my library also with Zotero storage, but not with WebDav directory
And can we see a Debug ID for actually running "Reset File Sync History" and then clicking the sync button? This shouldn't be from Zotero startup — just starting with that operation.
That shows a sync. It doesn't show you running Reset File Sync History. I suspect you're not actually running it — this shouldn't be happening otherwise. If you think you are, can you provide some screenshots that show exactly what you're doing?
OK, but we need the other order: 1) a Debug ID for resetting file sync history and syncing and 2) a Debug ID for then trying to open the file that still doesn't exist after the sync.
This is ID for resetting history; syncing; showing file that was not synced; opening this pdf in a viewer; and finally showing the file again D63370216
and this is the ID for showing file that was not synced; opening this pdf in a viewer; and finally showing the file again D654750527
Also I looked on the syncing on my other computers. In all cases it works normal. But my other computers all run on Winndows 10, while one with problem is under Windows 11
OK, thanks. It looks like there's a bug in Zotero 7 that can prevent files from being downloaded if Reset File Sync History is run on a device where files are missing locally. It should be fixed now in the Zotero 7.1 beta. You should be able to install that (or just run the ZIP version), sync, and then switch back to the release version.
Upgrade Storage
I have the same problem. The internet connection is excellent and webDav is setup correctly. And this is not the timing/inactivity problem.
If I syncing all my library via webDav, the attachments do not sync.
If I use "show file" the same error "file not found" is shown.
(the storage directory for the particular records contain ".zotero-ft-unprocessed" file)
But then I use "open pdf" command the file is downloaded and after some delay is opened in the Zotero viewer.
I can do it one-by-one for every record, but this is inconvenient, I have very large library with dozens of pdfs.
It just sounds like you have file syncing set to "as needed". Show File doesn't trigger downloads.
https://s3.amazonaws.com/zotero.org/images/forums/u1281188/z2nwhol3i0glvwhox6fq.png
I also have one group library with prepaid Zotero storage. It syncing automaticaly without problems. It looks like the Zotero try to sync my library also with Zotero storage, but not with WebDav directory
with reset and after syncing
the file error and after downloading and opening
D642567329
Reset and syncing (reset is logged)
https://s3.amazonaws.com/zotero.org/images/forums/u1281188/vf4z9cj10kz2u9qcxy7s.png
https://s3.amazonaws.com/zotero.org/images/forums/u1281188/vl1n6x21uqhzjwv1umck.png
This is ID for resetting history; syncing; showing file that was not synced; opening this pdf in a viewer; and finally showing the file again
D63370216
and this is the ID for showing file that was not synced; opening this pdf in a viewer; and finally showing the file again
D654750527
Also I looked on the syncing on my other computers. In all cases it works normal. But my other computers all run on Winndows 10, while one with problem is under Windows 11
Thank you! The beta version works nicely