cant cite in google docs

zahrohnf
I have problem with my zotero, every time I try to connect my zotero in my google docs its always frozen, after I try to refresh my google docs the citation written "updating". its always like this, please help me. here is the debug ID: D1605235553. I use chrome with version 134.0.6998.118
  • adomasven
    Previous thread: https://forums.zotero.org/discussion/119538/cant-cite-in-google-docs

    You didn't answer my questions there, so you should start by doing that.
  • zahrohnf
    oh yeah I'm sorry, I have done what you told me to do on my previous thread, and it worked. but the problem is comes again today
  • adomasven
    Could you describe step-by-step what happens in your browser when you attempt to cite? If you right-click the Zotero Connector plugin in your browser, is the setting for "This can read and change site data" enabled for all sites?
  • zahrohnf
    my browser started to automatically scroll the pages from the first page of my document when I tried to cite. and yes my zotero connector plugin is already on "this can read and change site data enabled for all sites"
  • adomasven
    One of the citations in your document have been turned into a single character, most likely a ".". You should find it and delete it manually. If you cannot, try following the Troubleshooting Errors in Word Processor Documents steps.
  • zahrohnf
    hi, sorry for the late response. Can you provide an example of the citation converted into a single character? is it in the title or the author's names?
  • adomasven
    A citation in your document that was previously inserted based on your citation style like "(Smith, 2000)" "[1]" or similar now appears as a single character in your document. If you provide a Debug ID from Zotero for an attempt to cite when this happens, we should be able to tell you what this citations previously appeared as.
  • zahrohnf
    I used footnote with Turabian 9th full edition style, this is the debug id: D1806157095
  • adomasven
    edited 14 days ago
    We need a Debug ID that contains an attempt to insert a citation that triggers this behaviour. No need to restart with debugging enabled. Read the linked page for instructions.
  • zahrohnf
    I have read and tried this is the debug id after I submitted the output D1818979388
  • adomasven
    You need to enable debug logging, then refresh the google doc in your browser and attempt to insert a citation, after which you should submit the debug log from Zotero.
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