cant cite in google docs

zahrohnf · 2025-03-24T15:25:37+00:00

I have problem with my zotero, every time I try to connect my zotero in my google docs its always frozen, after I try to refresh my google docs the citation written "updating". its always like this, please help me. here is the debug ID: D1605235553. I use chrome with version 134.0.6998.118

adomasven · 2025-03-24T15:33:38+00:00

Previous thread: https://forums.zotero.org/discussion/119538/cant-cite-in-google-docs

You didn't answer my questions there, so you should start by doing that.

zahrohnf · 2025-03-24T15:37:20+00:00

oh yeah I'm sorry, I have done what you told me to do on my previous thread, and it worked. but the problem is comes again today

adomasven · 2025-03-24T15:46:40+00:00

Could you describe step-by-step what happens in your browser when you attempt to cite? If you right-click the Zotero Connector plugin in your browser, is the setting for "This can read and change site data" enabled for all sites?

zahrohnf · 2025-03-24T15:53:19+00:00

my browser started to automatically scroll the pages from the first page of my document when I tried to cite. and yes my zotero connector plugin is already on "this can read and change site data enabled for all sites"

adomasven · 2025-03-24T16:54:53+00:00

One of the citations in your document have been turned into a single character, most likely a ".". You should find it and delete it manually. If you cannot, try following the Troubleshooting Errors in Word Processor Documents steps.