Synchronisation problem - ID rapport 868416534

bibliotdv
Hello,
I use two computers to manage my bibliography. Both are connected to the same Zotero account and, thanks to synchronisation, I can access my data on either one. However, for a few days now, synchronisation has only been possible from one of the two computers and I can no longer synchronise my group libraries, for example.
I haven't changed any of my settings between when it was working and now.
I reported this error in the rapport 868416534.
Thank you in advance for your help!
Best regards,

  • dstillman
    edited March 20, 2025
    Restart your computer and try again. If it still happens, can you provide a Debug ID (different from a Report ID) for Zotero startup through reproducing this, using the "Restart with Logging Enabled…" option?
  • bibliotdv
    Hi,

    This is the Debug ID : D648361185
    I restart the computer but nothing changed.

    Thanks a lot for your help
  • dstillman
    edited March 20, 2025
    That's not for Zotero startup. See above for what we need.
  • bibliotdv
    Sorry for the wrong Debug ID....! Is that the good one : D2112704021?

    Thanks for your help!
  • dstillman
    edited March 26, 2025
    You submitted that before anything actually happened — that was just in the middle of starting up. It needs to be from Zotero startup through actually reproducing the error.
  • bibliotdv
    Hello,

    Sorry for my late reply, but I thought the problem had been solved, but it hasn't.
    Here is the debug ID D1419108081
    I hope this is the correct information you needed to help me. If it's not the right handling, please let me know.
    Thank you for your help again
    All the best,

  • dstillman
    edited 24 days ago
    That seems to show a completely successful sync.

    Can you explain what the actual problem is that you're currently seeing?
  • bibliotdv
    I use two computers: a desktop and a laptop. I have a subscription to a Zotero unlimited storage account. So I synchronise my computers via my online Zotero account. The synchronisation between my PC and the Zotero online account works very well.
    However, when I try to synchronise the group libraries (which belong to me) with my laptop, it no longer works.
    I can find all my references in my group libraries on the PC and online, but not on the laptop. And I can't work out which setting is causing the problem.
  • dstillman
    See Changes Not Syncing, and provide the requested info if you're still having trouble.
  • bibliotdv
    ok, thanks
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