Zotero is not available in Word

dstillman Zotero Team
This discussion was created from comments split from: Zotero isn't showing up in Word.
  • TomassoTomassini
    Windows 11, Office 365 newest. Zotero software installed, but Zotero is not available in Word (it should be after View). Tried reinstalling addon from Zotero with no effect. Strange thing is when I look at File → Options → Add-ins, there's no trace of Zotero (neither at "inactive" list nor "disabled".), but Zotero file "Zotero.dotm" is at Word startup folder. Checked also all steps described in dstillman post (incl. looking at Trust center settings).
    Checked also antywirus firewall - out connections for Zotero are allowed (port 80, 443)
  • adomasven Zotero Team
    Could you take a screenshot of the File Locations dialog in Word which shows the location of the startup folder?
  • TomassoTomassini
    Suddenly Zotero section has appeared in Word.
    I cannot figure out when / why. I know that unfortunately it's not helpful:-(
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