PDF View in Chaos

Infinitivity · 2024-12-15T19:26:43+00:00

the tables and figures frequently showed in a mess when viewing in zotero, but the same pdf opened in Acrobat shows just normal
https://s3.amazonaws.com/zotero.org/images/forums/u13772134/0fb9tmar56td3l2n3rb3.png

enozkan · 2024-12-16T05:26:59+00:00

Are you using up-to-date Zotero 7, or a much older version?

Infinitivity · 2024-12-17T12:00:42+00:00

i'm currently using the latest version of zotero 7, and this doesn't just happen on my computer. I sent the same pdf to others and use their computer to view it. It just shows the same mess.

Infinitivity · 2024-12-17T12:02:53+00:00

you can see that it doesn't just happen on a single file or a single computer, which really troubles me quite a lot
https://s3.amazonaws.com/zotero.org/images/forums/u13772134/tmmb9n0ikwpv3tbmkd22.png

poettli · 2024-12-17T12:27:12+00:00

(https://doi.org/10.1109/JSEN.2023.3244169)

martynas_b · 2024-12-17T15:33:43+00:00

Please send the PDF file to support@zotero.org with a link to this thread.

enozkan · 2024-12-17T15:34:55+00:00

Using Zotero 7.0.11 on a Mac (Sequoia 15.2), that file (from poettli's link) opens and displays just fine in Zotero's pdf viewer in my hands.

It also opens fine in current Firefox and Firefox 115esr, which (I think) Zotero is currently based on, and which uses the same pdf viewer Zotero uses. Sorry if this does not help, but maybe someone else can replicate your issue.

My best guess is this pdf file was somehow corrupted at some point and while Acrobat can handle the mess, pdf.js/Zotero could not.

Have you tried downloading the file again and adding to Zotero?

(Our messages went out at the same time, but please send the original pdf as martynas_b mentioned, so they can investigate if the pdf viewer can be improved.)

Infinitivity · 2024-12-18T01:06:21+00:00

I've tried downloading the file again and open it with Zotero, and the same problem shows. I've also tried disabling all plugins in my Zotero to see if it's because some confliction in plugins, but unfortunately it didn't work. I'm currently using Zotero 7.0.12-beta.1+31bbf2acf (64-bit) (Windows). File has been sent to support@zotero.org, hope you could find out how the problem happens.

martynas_b · 2024-12-18T17:42:26+00:00

@Infinitivity It seems that Acrobat Reader is the only reader, among the many I tried, that can properly display the file you sent. Therefore, there’s not much we can do about it.

Infinitivity · 2024-12-19T00:32:30+00:00

Is there any clues as to what caused this problem

Infinitivity · 2024-12-20T15:04:39+00:00

will there be any further updates about this problem？

adamsmith · 2024-12-20T15:30:22+00:00

unlikely. This seems like it's pretty clearly broken PDFs that Acrobat just happens to be able to interpret correctly.
This also isn't actually a widespread issue (and, as noted, would affect a whole lot of PDF readers -- everything but Acrobat), so it might be worth investigating if something happens during download (or, if you're not downloading at the publisher, is corrupted at the source) -- as enozkan notes, at least the 2nd file you provided, if downloaded from IEEE, works just fine in Zotero and other readers.