That's from iOS. That's totally irrelevant, as the page explains, since the file isn't on the server to begin with. You'll need to follow the steps precisely. It asks for a Debug ID for a specific action from the device where the file actually exists.
Sorry, we're not able to help you if you can't follow the debugging instructions we provide. You can ask someone you know to help you go through them and provide the requested information, but there's nothing more we can do for you without it.
https://www.zotero.org/support/kb/changes_not_syncing
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Is that right? That's the reason! Thank you very much