zotero7，ipad上无法打开pdf

cjyJ2.1.0.0. · 2024-12-05T08:04:40+00:00

unable to unzip snapshot
https://s3.amazonaws.com/zotero.org/images/forums/u13101021/py1mzxuud4pjpfi2kpd9.png

michalrentka · 2024-12-05T10:18:10+00:00

Can you please create a log of you trying to open that attachment and send it here? Thanks!

cjyJ2.1.0.0. · 2024-12-05T10:55:06+00:00

没有什么日志过程，就是在ipad上我直接点击文献，他就会显示【unable to unzip snapshot】，但是我在电脑上能打开它的pdf

michalrentka · 2024-12-05T11:01:20+00:00

You can read instructions in the included link (here) which will give you a Debug ID.

cjyJ2.1.0.0. · 2024-12-05T11:04:46+00:00

He just showed the error and did not provide the corresponding link

dstillman · 2024-12-05T12:28:46+00:00

We're asking you to follow the instructions at the following link (provided twice above) and provide a Debug ID:

https://www.zotero.org/support/debug_output#zotero_for_ios

cjyJ2.1.0.0. · 2024-12-05T12:44:16+00:00

Oh sorry, I didn't see that "here" represents a link.I'll try it now, thanks!

cjyJ2.1.0.0. · 2024-12-05T12:54:30+00:00

The Debug ID is D1580919059

cjyJ2.1.0.0. · 2024-12-05T12:56:29+00:00

This attempt, there is also a new error, different from the error I posted above, why?

cjyJ2.1.0.0. · 2024-12-05T12:59:55+00:00

it shows "the attached files in not avaliable on the WebDAV server.please check that the files has synced on the device where it was added".But I can open it normally on my computer

michalrentka · 2024-12-05T13:06:29+00:00

I see you tried opening 2 attachments. The first one actually returned 404 from your WebDAV server, so that's why you got the error message ("the attached files in not avaliable on the WebDAV server.please check that the files has synced on the device where it was added"). The second one seems to have opened correctly.

Did you try opening the same attachment which gave you the original error?

cjyJ2.1.0.0. · 2024-12-05T13:11:00+00:00

ID:D2120886833,This is the ID of the question I posted

michalrentka · 2024-12-05T13:13:13+00:00

Can you try long pressing the failed attachment, select "Remove Download" and then try to re-open it? Ideally with logging enabled again.

cjyJ2.1.0.0. · 2024-12-05T13:15:54+00:00

ID:D1265104689

michalrentka · 2024-12-05T13:18:30+00:00

Did it actually remove the downlaoded attachment and re-download it? I don't see the logs for it. Could you create a quick screen recording and share it here or support@zotero.org please?

cjyJ2.1.0.0. · 2024-12-05T13:33:36+00:00

Has been sent

cjyJ2.1.0.0. · 2024-12-05T13:34:35+00:00

The recipient is support@zotero.org.

cjyJ2.1.0.0. · 2024-12-05T13:57:15+00:00

Have you received it,please?

michalrentka · 2024-12-06T10:46:44+00:00

Thanks! Yes, we received it.

Can you try downloading this file manually from your WebDAV and open it? I'd like to know whether the file is not corrupted. It should be stored under https://dav.jianguoyun.com/dav/zotero/TFVUYJ3F.zip

cjyJ2.1.0.0. · 2024-12-06T11:31:43+00:00

I logged into my Nutstor account，but,it shows "This XML file does not appear to have any style information associated with it. The document tree is shown below."

michalrentka · 2024-12-06T11:32:53+00:00

I'm not sure what that means. It should be a zip file, not xml file.

cjyJ2.1.0.0. · 2024-12-06T11:38:39+00:00

No, here it is a file, not a zip file

dstillman · 2024-12-06T11:39:31+00:00

Can you take a screenshot of what you're seeing? .prop files are XML files, but .zip files should not be XML files.

cjyJ2.1.0.0. · 2024-12-06T11:40:21+00:00

https://s3.amazonaws.com/zotero.org/images/forums/u13101021/8tsvm9zhrqmnnigtsdgm.png

cjyJ2.1.0.0. · 2024-12-06T11:41:36+00:00

I clicked on your link, logged into my account, and the image above is displayed.

cjyJ2.1.0.0. · 2024-12-06T11:43:40+00:00

https://s3.amazonaws.com/zotero.org/images/forums/u13101021/0wwvwkegnq0mo3qzwrzf.png
Here is the file I found by logging into the account on the official website

dstillman · 2024-12-06T11:49:10+00:00

No, that last screenshot is from a Zotero data directory. That shouldn't be on your WebDAV server at all, unless it's just a backup that you're not using directly. You absolutely cannot have you data directory in a cloud storage folder. If you're doing that, you need to immediately move your data directory out of there, or we can't help you further in these forums.

For the XML from the actual 'zotero' folder created by Zotero WebDAV sync, showing an XML error message for a missing file is fine in principle, but we need to confirm that the server is actually properly returning a 404 error code. Can you open the Developer Tools (View → Developer → Developer Tools), go to the Network tab, and reload the .zip URL, and look at the first line? It should say 404 in the Status column. Can you share a screenshot of that?

cjyJ2.1.0.0. · 2024-12-06T11:56:59+00:00

I am really sad to hear this news. What do I need to do to move the data directory out of the cloud storage folder?

dstillman · 2024-12-06T11:59:31+00:00

It would only be there if you moved it there in the first place by changing the Data Directory setting in the Files and Folders section of the Zotero settings:

https://www.zotero.org/support/preferences/advanced#files_and_folders

(Zotero 7 will look a bit different, but the settings are the same.)

You should change it back to the default location and then move your files there.

That wouldn't actually be related to the issue on the iPad, but as a general rule we can't provide support when people have their data directory in cloud storage, because it can cause all sorts of unexpected breakage.

cjyJ2.1.0.0. · 2024-12-06T11:59:34+00:00

Whose Developer Tools? Zotero?

dstillman · 2024-12-06T12:00:15+00:00

Sorry, the Developer Tools in your browser. (Edge?)