Can't open items successfully. Always in the condition of "Loading items".

ID: 43143709
  • edited yesterday at 8:06am
    [Merged from separate thread]

    Report ID: 596149410

    I can't figure out how to use Zotero normally, because when using Zotero, "Loading items" become a fixed phase,and can't continue to open any item normally.

    https://s3.amazonaws.com/zotero.org/images/forums/u8101184/izywqsgl4gv5gpcxc15i.png

    Steps to reproduce:

    1. Click any item button in the Zotero toolbar.
    2. Stay in "Loading items" fixed phase, and can't continue to open any item normally.

    I expected to use Zotero normally and smoothly. When using Zotero, I can open any item normally and smoothly.

    Can you help me?
  • @keepfinding:

    (Please don't create duplicate threads for the same issue. It just makes it harder to help you. Merged back into your original thread.)

    Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?
  • Thanks for your reply.

    Debug ID: D1685863777

  • Not sure how you're getting this to occur. When Zotero starts do you see the item list? Does this happen when you change the collection in the left pane? Are you switching to a different library (from one group library to another, or to your library)?
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