Can't open items successfully. Always in the condition of "Loading items".

keepfinding · 2024-11-03T10:45:37+00:00

ID: 43143709

keepfinding · 2024-11-20T05:02:33+00:00

[Merged from separate thread]

Report ID: 596149410

I can't figure out how to use Zotero normally, because when using Zotero, "Loading items" become a fixed phase，and can't continue to open any item normally.

https://s3.amazonaws.com/zotero.org/images/forums/u8101184/izywqsgl4gv5gpcxc15i.png

Steps to reproduce:

1. Click any item button in the Zotero toolbar.
2. Stay in "Loading items" fixed phase, and can't continue to open any item normally.

I expected to use Zotero normally and smoothly. When using Zotero, I can open any item normally and smoothly.

Can you help me?

dstillman · 2024-11-20T08:07:06+00:00

@keepfinding:

(Please don't create duplicate threads for the same issue. It just makes it harder to help you. Merged back into your original thread.)

Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option?

keepfinding · 2024-11-20T14:03:55+00:00

Thanks for your reply.

Debug ID: D1685863777