An unknown error occurred. Please check your file sync settings or contact your WebDAV server admini

selim06ce
I was trying to install zotero 7 in another PC. My laptop has zotero 6. This is the error I am getting.
An unknown error occurred. Please check your file sync settings or contact your WebDAV server administrator. HTTP 423
Can anyone tell me why it is happening? I am using koofr webdav
https://s3.amazonaws.com/zotero.org/images/forums/u13593634/8qp80ikmbrp5ruhs1zva.png
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  • dstillman
    edited 25 days ago
    That message means what it says. It's not a problem in Zotero itself.

    https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/423
  • xiahuan1
    Could you tell how you resolve this problem? I am getting the same error.
  • dstillman
    @xiahuan1: As it says, you'll need to contact your WebDAV server administrator. That's a 423 Too Many Requests error from the WebDAV server.
  • Bial77
    edited 14 days ago
    Koofr FAQ (the Webdav provider) says the error is from the calling app. I can confirm this is the case as I was able to sync between iPhone and iPad while the Mac was still showing me this error. Uninstalling Zotero on Mac and deleting all caches then reinstalling fixed the problem for me.

    Edit 1: Interestingly, the error reappears now on Mac but sync still works.

    Edit 2: I note removing my last added folder collection (containing a particular author’s +100 articles and pdf files) immediately fixes all problems. Adding this collection was the last thing I did before starting to get those 423 errors. Not sure still why this happens if it’s related to total size or naming structure of included file.
  • healy
    edited yesterday at 12:08am
    I have used Koofr as my data storage without problem for more than 3 years. Now installing on a new laptop, I'm getting this error just selecting "Verify Server" on the sync page. I am still able to use on the desktop. Both are version 7.0.9 (Linux desktop, Windows laptop).
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