zotero 6 stopped launching in kubuntu 22.04

geoffreymbrown · 2024-10-31T20:24:28+00:00

I had a working version of zotero, but it stopped launching. I've tried reinstalling zontero 6. In some cases a window will open but hang before "decorating it". I wish there were a command line switch to see at what step of the initialization things hang. Any thoughts on diagnosis? I've tried reinstalling with apt and with the deb package, but I never get past a frozen window.

dstillman · 2024-10-31T20:25:27+00:00

1) We can only help with Zotero 7 at this point, and we can only help with the official tarball or zotero-deb.

2) Can you provide a screenshot?

3) https://www.zotero.org/support/debug_output#logging_to_a_terminal_window

geoffreymbrown · 2024-10-31T20:52:08+00:00

zotero 7 has the same issue -- here is a snapshot of the window as opened with a bit more of the launching window showing the text in the opening window (opened with --ZoteroDebugText)
This was from the zotero 7 tarball on your download site

https://s3.amazonaws.com/zotero.org/images/forums/u4693092/csmywlnbq67wmzo3nkiw.png

dstillman · 2024-10-31T20:57:04+00:00

Well, start by disabling all plugins. -safe-mode will probably do that.

geoffreymbrown · 2024-10-31T21:16:11+00:00

That gets this far (which happens to be as far as I got with zotero 6). All very odd since it worked fine for a couple of years.

https://s3.amazonaws.com/zotero.org/images/forums/u4693092/wihtbmeiqbyjukmx7s4s.png

geoffreymbrown · 2024-11-01T17:32:23+00:00

Since neither works and there are no further clues, I think a full re-install is in order. BTW, zotero works fine on my other machines. But, I need to know where to look for all the hidden configuration information/data to have any chance of this working.

adamsmith · 2024-11-01T18:03:52+00:00

when you say it works fine in your other machines, does that mean you have your complete data elsewhere? In that case, try moving your data folder (https://www.zotero.org/support/zotero_data ) elsewhere and then restarting. Looks like it might be an issue with your library. Also, is that in a standard location on the same drive where Zotero is running ideally?

geoffreymbrown · 2024-11-01T18:21:03+00:00

Actually, I should have made clear that I have tried that with identical results. Which is why I asked about a complete uninstall.

adomasven · 2024-11-04T07:10:11+00:00

Zotero has two locations where it stores user information. Profile Directory and the data directory linked above by adamsmith.

geoffreymbrown · 2024-11-04T21:57:46+00:00

So, after clearing out the old install, still no joy. This is where things stop (and have stopped in all previous trials):

SELECT savedSearchID FROM savedSearches WHERE libraryID=? [1]

I have no clue how to proceed next. I'm beginning to believe this is an incompatibility with kbuntu. The problem is the same whether zotero 6 or zotero 7

adomasven · 2024-11-05T06:44:08+00:00

Did you recently upgrade to this version of Kubuntu? Could you install a non-snap version of Firefox (via PPA) and confirm that it works fine for you? Does Zotero then work too?