zotero 6 stopped launching in kubuntu 22.04

geoffreymbrown

I had a working version of zotero, but it stopped launching. I've tried reinstalling zontero 6. In some cases a window will open but hang before "decorating it". I wish there were a command line switch to see at what step of the initialization things hang. Any thoughts on diagnosis? I've tried reinstalling with apt and with the deb package, but I never get past a frozen window.

dstillman

1) We can only help with Zotero 7 at this point, and we can only help with the official tarball or zotero-deb.

2) Can you provide a screenshot?

3) https://www.zotero.org/support/debug_output#logging_to_a_terminal_window

geoffreymbrown

zotero 7 has the same issue -- here is a snapshot of the window as opened with a bit more of the launching window showing the text in the opening window (opened with --ZoteroDebugText)
This was from the zotero 7 tarball on your download site

https://s3.amazonaws.com/zotero.org/images/forums/u4693092/csmywlnbq67wmzo3nkiw.png

dstillman

Well, start by disabling all plugins. -safe-mode will probably do that.

geoffreymbrown

That gets this far (which happens to be as far as I got with zotero 6). All very odd since it worked fine for a couple of years.

https://s3.amazonaws.com/zotero.org/images/forums/u4693092/wihtbmeiqbyjukmx7s4s.png

geoffreymbrown

Since neither works and there are no further clues, I think a full re-install is in order. BTW, zotero works fine on my other machines. But, I need to know where to look for all the hidden configuration information/data to have any chance of this working.

adamsmith

when you say it works fine in your other machines, does that mean you have your complete data elsewhere? In that case, try moving your data folder (https://www.zotero.org/support/zotero_data ) elsewhere and then restarting. Looks like it might be an issue with your library. Also, is that in a standard location on the same drive where Zotero is running ideally?

geoffreymbrown

Actually, I should have made clear that I have tried that with identical results. Which is why I asked about a complete uninstall.

adomasven

Zotero has two locations where it stores user information. Profile Directory and the data directory linked above by adamsmith.

geoffreymbrown

So, after clearing out the old install, still no joy. This is where things stop (and have stopped in all previous trials):

SELECT savedSearchID FROM savedSearches WHERE libraryID=? [1]

I have no clue how to proceed next. I'm beginning to believe this is an incompatibility with kbuntu. The problem is the same whether zotero 6 or zotero 7

adomasven

Did you recently upgrade to this version of Kubuntu? Could you install a non-snap version of Firefox (via PPA) and confirm that it works fine for you? Does Zotero then work too?