Zotero not opening up after downloading the new version (Zotero 7.0)

vchirimwami
I am having issues opening Zotero. I downloaded the new version, but it doesn't run. I uninstalled it, restarted my PC, and then installed it again. However, Zotero is still not opening. I ran it as an administrator, yet that did not work either.

Can you please assist?
  • dstillman Zotero Team
    edited October 28, 2024
    (You should never run Zotero or other productivity apps as administrator.)

    Is this an institutional computer? Is your institution using any third-party security software?
  • vchirimwami
    Thank you for letting me know about running Zotero as an administrator. This is my personal computer. I have been uninstalling/reinstalling the Zotero app multiple times with no success.
  • dstillman Zotero Team
    What exactly happens when you try to run it?

    And are you running any non-standard security software?
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