Problems storage upgrade

smoratti
I have just upgraded my storage plan (20$). However, it did not get upgraded according to my payment. I also haven't received any payment receipt per email. How can I check if the payment and upgrade was successful?

Best,
Stephan
  • fcheslack
    Generally if a payment has been made your storage will update almost immediately in your storage settings, and you'll have a link to "View Receipts" at the top of your storage settings page after you refresh. You would also receive an email from our payment processor.

    You have not completed a purchase under this account.
  • evablanda
    I'm having a similar issue. I sent through my payment details, have been refreshing to get the upgrade but nothing is changing. Having a look at my CC transactions, it doesn't look like the transaction actually made it through. Can this be check on the backend please?
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