Problems storage upgrade

smoratti

I have just upgraded my storage plan (20$). However, it did not get upgraded according to my payment. I also haven't received any payment receipt per email. How can I check if the payment and upgrade was successful?

Best,
Stephan

fcheslack

Generally if a payment has been made your storage will update almost immediately in your storage settings, and you'll have a link to "View Receipts" at the top of your storage settings page after you refresh. You would also receive an email from our payment processor.

You have not completed a purchase under this account.

evablanda

I'm having a similar issue. I sent through my payment details, have been refreshing to get the upgrade but nothing is changing. Having a look at my CC transactions, it doesn't look like the transaction actually made it through. Can this be check on the backend please?