"Error updating the document" when adding a citation

elina.kivekas
The problem started after updating Zotero 7. The error occurs with old and new documents. Word is updated.

I followed Zotero Word Processor Plugin Troubleshooting -instructions.

Word
Windows
Error or non-responsive plugin buttons
“Zotero experienced an error updating your document.”

1. Restart your computer. Start Zotero before starting Word.
2. I´ve deleted Zotero.dotm, and reinstalled the plugin.
3. Neither is run as an administer.
4. I have disabled my security software (Norton).
5. I don´t have multiple profiles in Zotero.

1724912046633 addons.xpi-utils WARN addMetadata: Add-on undefined is invalid: Error: File resource://default-theme/ does not contain a valid manifest(resource://gre/modules/addons/XPIInstall.jsm:685:11) JS Stack trace: loadManifest@XPIInstall.jsm:685:11
awaitPromise@XPIProvider.jsm:227:15
syncLoadManifest@XPIInstall.jsm:769:29
addMetadata@XPIDatabase.jsm:3104:37
processFileChanges@XPIDatabase.jsm:3569:26
checkForChanges@XPIProvider.jsm:3121:60
startup@XPIProvider.jsm:2532:12
callProvider@AddonManager.sys.mjs:228:31
_startProvider@AddonManager.sys.mjs:536:17
startup@AddonManager.sys.mjs:742:14
startup@AddonManager.sys.mjs:3666:26
observe@amManager.sys.mjs:73:29

Alueen poisto ei onnistunut. [setText:y:\zotero\word-for-windows-integration\build\zoterowinwordintegration\field.cpp]
  • elina.kivekas
    I once again uninstalled Zotero and word-plug-in and reinstalled them. Problem remaines. Report ID:1299524422.
  • adomasven
    In Word Options → Advanced make sure “Typing replaces selected text” is checked.
  • elina.kivekas
    Did that and now it says:
    XML Parsing error: no root element found
    Location: chrome://zotero/content/integration/progressBar.x
  • adomasven
    You might need to remove any citations that failed to insert into your document. Otherwise it should work.
  • elina.kivekas
    It seems to be working now. Thank you very much!
Sign In or Register to comment.