Upgrade StorageFailed Cross Device Syncing: “User canceled primary password entry”
Report ID: 2102986600
Upon trying to sync between my iPad and my M2 Macbook Air, I get the message: Error—user canceled primary password entry.
The application is closed on my iPad and I receive this message on my Mac despite using the correct username and password. I have quit the application on all platforms and tried to log in solely on my Mac to no avail. Any suggestions?
Upon trying to sync between my iPad and my M2 Macbook Air, I get the message: Error—user canceled primary password entry.
The application is closed on my iPad and I receive this message on my Mac despite using the correct username and password. I have quit the application on all platforms and tried to log in solely on my Mac to no avail. Any suggestions?
Have you used Zotero previously on this Mac, or have you transferred files from another Mac where you used it?
Can you make a ZIP of your Zotero profile folder and email it to support@zotero.org with a link to this thread?
After that, try deleting key4.db and logins.json and then restarting Zotero. But please do send first if you can.