I can not open the zotero after uograding it to 7.0 version

andyyounger
I have been using the 6.0 version of Zotero for a long time and it always works well but I can not open it when I double-click its icon or from the run as an admin way after upgrading to the 7.0 version. Then, I uninstalled this software and downloaded its package for reinstallation, but the same issue appeared even if I restarted my computer. Finally, I have to downgrade it to the original 6.0 version and everything is normal.
  • dstillman
    Don't run Zotero as administrator.

    Is this Windows?

    What exactly happens when you try to start Zotero?
  • andyyounger
    My pc system is the Win 11 education. I double-click the Zotero desktop icon, and a waiting circle appears, but then the circle disappears immediately, and nothing happens
  • dstillman
    edited August 16, 2024
    So this is an institutional computer? Are you running non-standard security software?

    If so, you should try disabling it or checking its logs. (You might need your IT department to help with that.) That's certainly the most likely culprit here, and there's not much we can tell you without any sort of log from the system about what's happening.
  • andyyounger
    yes. This computer is managed by university IT and with a non-standard security software cisco secure client
  • dstillman
    OK, I'm afraid you'll need to ask your IT department.
  • andyyounger
    edited August 16, 2024
    yes. you are right. it works after disabling my secure software. thanks a lot!
  • dstillman
    OK, great, thanks for letting us know. It would be good to ask your IT department to report this to Cisco.
  • andyyounger
    edited August 16, 2024
    yes. I have submitted this issue to my IT department, thanks.
  • dstillman
    We've received other reports of Cisco Secure Endpoint causing this:

    https://forums.zotero.org/discussion/116762/zotero-7-wont-open-on-windows

    Merging with that thread for further debugging.
This discussion has been closed.