I can not open the zotero after uograding it to 7.0 version

andyyounger

I have been using the 6.0 version of Zotero for a long time and it always works well but I can not open it when I double-click its icon or from the run as an admin way after upgrading to the 7.0 version. Then, I uninstalled this software and downloaded its package for reinstallation, but the same issue appeared even if I restarted my computer. Finally, I have to downgrade it to the original 6.0 version and everything is normal.

dstillman

Don't run Zotero as administrator.

Is this Windows?

What exactly happens when you try to start Zotero?

andyyounger

My pc system is the Win 11 education. I double-click the Zotero desktop icon, and a waiting circle appears, but then the circle disappears immediately, and nothing happens

dstillman

So this is an institutional computer? Are you running non-standard security software?

If so, you should try disabling it or checking its logs. (You might need your IT department to help with that.) That's certainly the most likely culprit here, and there's not much we can tell you without any sort of log from the system about what's happening.

andyyounger

yes. This computer is managed by university IT and with a non-standard security software cisco secure client

dstillman

OK, I'm afraid you'll need to ask your IT department.

andyyounger

yes. you are right. it works after disabling my secure software. thanks a lot!

dstillman

OK, great, thanks for letting us know. It would be good to ask your IT department to report this to Cisco.

andyyounger

yes. I have submitted this issue to my IT department, thanks.

dstillman

We've received other reports of Cisco Secure Endpoint causing this:

https://forums.zotero.org/discussion/116762/zotero-7-wont-open-on-windows

Merging with that thread for further debugging.