Upgrade Storage'User canceled primary password entry'
Report ID: 1777913116
Hi,
I just spent more than an hour fixing this issue. I read previous posts on the forum but still couldn't fix the issue. I had installed zotero on this Mac a few years ago, but never used it.
- I tried creating a new account
- I tried deleting zotero
- I tried deleting the profile in the directory
Basically, none of the solutions that worked for others
Any help would be very much appreciated! Thank you.
Hi,
I just spent more than an hour fixing this issue. I read previous posts on the forum but still couldn't fix the issue. I had installed zotero on this Mac a few years ago, but never used it.
- I tried creating a new account
- I tried deleting zotero
- I tried deleting the profile in the directory
Basically, none of the solutions that worked for others
Any help would be very much appreciated! Thank you.
-
dstillman Zotero Teamedited August 14, 2024When you say you "tried deleting the profile in the directory", what exactly did you do? Deleting the Zotero profile folder is the only known fix for this.
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c.gaudreauI tried following the steps in previous forums: I located the folder and then deleted it, emptied my trash, and started Zotero again. If that's not what I am supposed to do please let me know!
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dstillman Zotero TeamWhat folder, exactly?
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c.gaudreauProfile in application support. I just re-started the application and it finally worked! Not sure why it didn't do the trick yesterday. But thank you for your help.