Zotero experienced an error updating your document

johnmy
edited October 19, 2023
The debug ID is: D563232492
Report ID: 1467707478

The office was updated yesterday. Now, the Word version is Microsoft® Word LTSC MSO (16.0.14332.20579) 64 位.

Zotero version is: 7.0.0-beta.46+c27bac2ad (64-bit)

The followings were tried:
Using an empty word document.
Restart Word, Zotero, Windows.
Reinstall Zotero Toolbar in Word
Disable all plugins in Zotero
Run Word and Zotero as Adminstrators
Creat and use a new zotero profile

But all doesn't work.

Thanks.
  • adomasven
    If you save the document with an alphanumeric name like "Doc.docx" does it work?
  • johnmy
    No, it still doesn’t work.
  • johnmy
    It is normal in Win 11, and I installed office 2021 ltsc and zotero 7 in win 10 using hyper-v virtural machine, it prompted me the same error dialog box.
  • johnmy
    And it works if I run my zotero 6 copy and install zotero 6 toolbox in the same machine.
  • adomasven
    Could you produce two Debug IDs, one from Zotero 6 and one from Zotero 7 for an attempt to cite?
  • johnmy
    Zotero 7 Debug ID： D815515302
    Zotero 6 Debug ID： D1196346746
  • adomasven
    Do you have a C: disk and does it work if you save the document there?
  • johnmy
    No，thanks.

    Debug ID: D804094421
  • johnmy
    edited October 20, 2023
    Neither docx nor doc word document works

    (3)(+0022158): Integration: WinWord-addEditCitation:'C:\Doc1.doc' invoked

    (3)(+0000002): Integration: Instantiating @zotero.org/Zotero/integration/application?agent=WinWord;1 for command addEditCitation with doc C:\Doc1.doc

    (1)(+0002201): An unhandled exception occured. [getDocument:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\document.cpp]

    (3)(+0000002): Integration: WinWord-addEditCitation:'C:\Doc1.doc' complete in 2.204s
  • adomasven
    Did citing with Zotero 7 beta work before this Word update? Googling your Word version doesn't turn up anything except for this Zotero thread. Did you get the number correct? Is there another update pending for Word perhaps?
  • johnmy
    It worked before.
    The number is correct. https://drive.google.com/file/d/1v75rUCDIWll94sWO14QAWBk8uKtcqjEF/view?usp=share_link

    Today my another computer did not work either after a restart of this machine, the word version is the same as that mentioned before.
  • johnmy
    edited October 23, 2023
    Found the reason.

    It's nothing related the update of Word.

    I installed an application which closed the UAC and obtained other adminstration prevelige (https://drive.google.com/file/d/14MTFaEFIY00X7Fw_7ZMWormBwkXzpV2r/view?usp=share_link), afther I changed UAC the default, it is normal now.

    Thanks.

    The bat which change the prevelige:

    @echo off

    ::::::::::::::::::::::修改注册表，获取管理员权限::::::::::::::::::
    @echo off
    echo 获取Administrator权限
    cacls.exe "%SystemDrive%\System Volume Information" >nul 2>nul
    if %errorlevel%==0 goto Admin
    if exist "%temp%\getadmin.vbs" del /f /q "%temp%\getadmin.vbs"
    echo Set RequestUAC = CreateObject^("Shell.Application"^)>"%temp%\getadmin.vbs"
    echo RequestUAC.ShellExecute "%~s0","","","runas",1 >>"%temp%\getadmin.vbs"
    echo WScript.Quit >>"%temp%\getadmin.vbs"
    "%temp%\getadmin.vbs" /f
    if exist "%temp%\getadmin.vbs" del /f /q "%temp%\getadmin.vbs"
    exit
    :Admin
    echo 成功取得Administrator权限

    set name=SikegRunSrv.exe
    set sname=SikegRunSrv

    set curExe0=%~dp0KegServer.exe
    set curExe=%~dp0%name%

    set regpath=HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\%sname%\Parameters\
    set sourcePath=%~dp0srvany.exe
    cd /d "%~dp0"
    instsrv %sname% "%sourcePath%"
    reg add %regpath% /v AppDirectory /t REG_SZ /d "%~dp0\" /f
    reg add %regpath% /v Application /t REG_SZ /d "%curExe%" /f
    reg add %regpath% /v AppParameters /t REG_SZ /f
    rem sc config %sname% start=delayed-auto

    reg add HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run /v Keg /t REG_SZ /d "\"%curExe0%\"" /f

    echo 关掉UAC
    ::::::::::::::::::::::修改注册表，关闭UAC::::::::::::::::::
    reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" /v "ConsentPromptBehaviorAdmin" /t reg_dword /d 0 /F
    reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" /v "EnableLUA" /t reg_dword /d 0 /F
    reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" /v "PromptOnSecureDesktop" /t reg_dword /d 0 /F

    start "" "%~dp0KegServer.exe"

    pause
  • AsychEpool
    edited February 2, 2024
    I have the same problem when citing documents in word： Zotero experienced an error updating your document
    M
    y version of zotero is 7.0.0-beta.56+9edfcba9a on windows 11, word 365 (same in WPS).

    The followings were tried:
    Using an empty word document.
    Restart Word, Zotero, Windows.
    Reinstall Zotero Toolbar in Word
    Disable all plugins in Zotero
    Run Word and Zotero as non-Adminstrators
    Creat and use a new zotero profile

    I have UAC turned off. But I am unable to run the script mentioned by johnmy.

    But all doesn't work. But it works for Google doc. And it works for Zotero 6.

    Debug ID D1905238043

    Thanks.
    @adomasven
  • johnmy
    Did you install some applications or change the windows settings before it did not work
  • AsychEpool
    It should have worked before I upgraded, not after. Also, I'm not sure what setting is causing the problem.

    But it works for Google doc. And it works for Zotero 6 in same computer.
  • johnmy
    Did you try to turn on the UAC, or set the UAC to other level.
  • johnmy

    https://s3.amazonaws.com/zotero.org/images/forums/u57485/hvnb8du4m06vguit1k3y.png

  • AsychEpool
    edited February 3, 2024
    @johnmy you are right. After change the setting and reboot my PC, word can access to zotero 7.

    You are my God, Thanks.

    Other than that, I think the developers should update the plugin to fix this compatibility issue!
  • johnmy
    Recently，I installed this application, it also changed the UAC, https://github.com/ionuttbara/windows-defender-remover, I got the same error.
  • zice
    Thanks! finally find the solution to make Zotero work again. I found this problem after updating Zotero to version 7. I decide to not use Zotero Word plugin for now. hope this problem can be fixed.
  • zice
    I turned off UAC again and try to use the plugin, it still works! Maybe it's been fixed already.
  • AsychEpool
    edited March 10, 2024
    I found zotero work without turning on UAC when set "EnableLUA" to 1rather than 0 in \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
  • Midnight_Coup
    Same issue, can confirm changing UAC works. Hope this got fixed soon.
  • anonym11
    This works!

    ```
    I found zotero work without turning on UAC when set "EnableLUA" to 1rather than 0 in \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    ```
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