Annotations are not displayed in the PDF and on the left side

  • dstillman Zotero Team
    edited August 11, 2024
    Can you reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which disables all plugins? If so, we'd want to see a Report ID to start.
  • Cynezhang
    I started Troubleshooting Mode and the annotations returned to normal. I think it's caused by plug-in incompatibility. Thanks for your reply!
  • dstillman Zotero Team
    OK, you should identify the plugin that's causing it and then report the problem to the plugin's developer (and also let us know).
  • Cynezhang
    But on my laptop everything is fine (all plugin versions are the same and Zotero is all up to date). I still can't find which plugin is causing it. On the computer in question, I was using another program to open PDF files instead of Zotero's built-in PDF reader. Will this matter?
  • dstillman Zotero Team
    If the problem goes away after restarting Zotero with all plugins disabled and comes back if you enable them all, it's a problem with a plugin. You should be able to enable them one by one to find the one that's breaking things.
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