Cannot open Zotero
ID: 463107403
起始为Zotero中存在错误。
您可以在Zotero论坛中报告此问题。
[Exception... "Component returned failure code: 0x80500001 [nsIScriptableUnicodeConverter.charset]" nsresult: "0x80500001 ()" location: "JS frame :: chrome://zotero/content/xpcom/utilities_internal.js :: sha1 :: line 214" data: no]
sha1@chrome://zotero/content/xpcom/utilities_internal.js:214:5
_valueToKey@chrome://zotero/content/xpcom/retractions.js:721:14
_addItemKeyMapping@chrome://zotero/content/xpcom/retractions.js:813:15
_cacheKeyMappings@chrome://zotero/content/xpcom/retractions.js:777:11
From previous event:
ZoteroService@file:///D:/zotero/components/zotero-service.js:348:7
@chrome://zotero/content/include.js:4:14
Description:
When I try to open zotero, the error above appear with two options: check updating or quit. And the zotero will closed whatever I choose. I have tried to re-install the zotero to solve this problem. However, after a few days, the error come again.
What other information can I provide?
Thank you for your time.
起始为Zotero中存在错误。
您可以在Zotero论坛中报告此问题。
[Exception... "Component returned failure code: 0x80500001 [nsIScriptableUnicodeConverter.charset]" nsresult: "0x80500001 ()" location: "JS frame :: chrome://zotero/content/xpcom/utilities_internal.js :: sha1 :: line 214" data: no]
sha1@chrome://zotero/content/xpcom/utilities_internal.js:214:5
_valueToKey@chrome://zotero/content/xpcom/retractions.js:721:14
_addItemKeyMapping@chrome://zotero/content/xpcom/retractions.js:813:15
_cacheKeyMappings@chrome://zotero/content/xpcom/retractions.js:777:11
From previous event:
ZoteroService@file:///D:/zotero/components/zotero-service.js:348:7
@chrome://zotero/content/include.js:4:14
Description:
When I try to open zotero, the error above appear with two options: check updating or quit. And the zotero will closed whatever I choose. I have tried to re-install the zotero to solve this problem. However, after a few days, the error come again.
What other information can I provide?
Thank you for your time.
Can you provide a Debug ID for Zotero startup, using the "Restart with Logging Enabled…" option? If you can't access the menu, see Reporting Startup Errors.
For the first question, the answer is: I am not sure. As described above, if I face the error, I cannot open the zotero, and then cannot disable the plugins.
Luckily, sometimes when I try to open the Zotero, no error appears(I don't know why, just by accident). In that case, I can disable all the plugins. However, I cannot ensure it works because I disable all the plugins or by accident.
For the second question. I can provide a Debug ID, but I am unsure whether it contains the information you need. As I said before, sometimes I am lucky enough to open the Zotero, and then I can use the "restart with logging enabled option". However, in that case, the serious bug does not appear. Whatever, the debug ID is: D1502799136. I hope it will be helpful.
What other information can I provide?
Thank you for your time.
First, thank you for your advice. I will do that. Now, I disable all the plugins and then restart the Zotero 10 times. It works well. I will keep trying that in the following several days.
Second, Yes. If I can report the bug ID, that means I can start the Zotero. However, the most severe bug I face is that "I cannot start the Zotero".
Third, I did it. For the first time, the Zotero said: "Bla Bla Bla, you need to fix by bla bla bla (I translated it from Chinese, sorry I cannot remember the details.)" However, when I did it again(and 3 4 5 times), it said: "No error in this database"
And, now, after disabling all the plugins to test, I face a disappointing new bug: I cannot use the Zotero-word plugin in the new doc(however, it works in old files with reference and bibliography) file even though I have enabled it.
And if I restart with two official plugins: Zotero word and Zotero LibreOffice Integration, the severe bug appears again. Luckily, maybe I recorded it because I did the "restart with logging enabled option" before.
debug ID: D2117031758
What other information can I provide? And what else can I do?
Thank you for your time.
The debug ID is: D1662528541
Thank you for your time.
You should also temporarily disable syncing while using "Restart with Logging Enabled" to avoid the log from being filled up with sync activity. You can turn auto-sync back on once your problem is resolved.
And again, you don't need to disable the word processor integration plugins. When we say to disable plugins, that's only ever referring to third-party plugins.
I did these again, now it suggests me to fix it by tools in http://zotero.org/utils/dbfi. However, I don't have permission to access this resource.
https://s3.amazonaws.com/zotero.org/images/forums/u5340381/bp15dpz6yy4iimgs9pah.png
起始为Zotero中存在错误。
您可以在Zotero论坛中报告此问题。
Error: cleanDOI: argument must be a string
cleanDOI@chrome://zotero/content/xpcom/utilities/utilities.js:421:15
_cacheKeyMappings@chrome://zotero/content/xpcom/retractions.js:775:21
From previous event:
ZoteroService@file:///D:/zotero/components/zotero-service.js:348:7
@chrome://zotero/content/include.js:4:14
The debug ID is: D1663187056
I am not sure whether this report records the error, because if I face the error, the Zotero closes itself automatically. And I need to open it again to obtain the debug ID.
BugID is: D977220128
Thank you for your time.
I am trying to do so. However, the Repair Tool told me "Please wait while your database is uploaded. Note that this could take a while, depending on your connection speed and the size of your Zotero database." My file is about 40M, lower than the 150M limit. But finally, I obtained "504 Gateway Time-out". And then, I cannot get the upload ID.
I have tried 3 times(and have tried to use another Internet resource). I will try again later.
Thank you for your time.
I record the bug ID and hope it could be helpful.
bugID: D525873807
Thank you for your time.
The ID is: 6697b9a10ca72
Thank you for your time.
I hope this piece of information may be helpful.
Thank you.
Thank you for your time!