1141346943 Someone logged into my account

Alae_001
hello, i've been using my zotero account for more than 2 years now and i haven't had any issue llike, yester i found a library that is not mine and i found items in the trash aswell, i would like to know how could someone have possibly logged to my account and used it without me getting any email about it. need to fix this ASAP.
  • dstillman Zotero Team
    I'm not quite sure what you mean here. If you're talking about the account you're posting from, the account isn't a member of any group libraries.

    Do you mean a collection rather than library?

    Can you share the names of some of the things in question, or share a screenshot, either here or in an email to support@zotero.org with a link to this thread? (We'll respond here either way.)
  • Alae_001
    i mean that i found in my library a folder that is not mine i have never created it or saved those things and everything in there is so far from my field, i also found items that are not mine in the trash or in unfiled items, i don't understand how can that possibly happen
  • dstillman Zotero Team
    We’d need examples, as I say above.
  • dstillman Zotero Team
    (But generally this would happen from leaving Zotero logged into your account on a shared computer.)
  • Alae_001

    https://s3.amazonaws.com/zotero.org/images/forums/u9528579/tpb84qb9bfyvt2fj2pre.png

    look as you can see here the collection named pfe ehr is not mind and it has 2o items, i have never logged into my account using any computer other than my own and i've never let an7one use my computer nor my account as i have some publications in my account i'd never allow someone to use it please i need help
  • dstillman Zotero Team
    All I can tell you is that those additions came from an IP address in your country, and they were made on a Mac running Zotero that has been accessing this library since 2022.

    If this wasn't you, it was a device that you left yourself logged into in the past. You can delete all active sync logins from the Feeds/API section of your account settings to remove access.
  • Alae_001
    is there a possibility that you tell me how did you know all these details so i can look further into this please
  • dstillman Zotero Team
    Because we have logs of account access. You can see the IP addresses that have accessed your account from the settings page above.
  • Alae_001
    okay so should the option delete key solve my problem?
  • dstillman Zotero Team
    Yes.
  • Alae_001
    okay thank you so much i deleted all the keys, hopefully this will fix everything, thank you.
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