Can't save PDFs from via proxy

dstillman Zotero Team
edited July 16, 2024
This discussion was created from comments split from: Zotero not saving Heinonline PDF.
  • danepps
    Any updates on this issue? It's happening to me as well, not sure if this is the same issue but I only experiencing it when I'm at home and logging into Hein through my library's proxy (not when I'm on campus and the proxy is unnecessary).
  • adamsmith
    Could you post a debug ID from Zotero (not the connector) for importing from Hein?
    https://www.zotero.org/support/debug_output
  • danepps
    Sorry for not responding sooner. Here's the debug ID: D2013798696
  • adamsmith
    @dstillman could you look at the debug, please?
  • danepps
    Just flagging that this is happening to me on multiple computers, so it's not just something wrong with one particular computer.
  • danepps
    Anyone have any updates on this one? The translators just don't work to snag PDFs on either Hein or JSTOR when I'm connected using a proxy. These used to work great.
  • adamsmith
    I think this fell through the cracks. I don't think Zotero saves the debug logs this long, so could you (with apologies) create another debug ID for a failed import as above?
  • danepps
    Here you go (this covers an attempt in both JSTOR and Hein): D682847532
  • adamsmith
    @dstillman -- could you see if there's anything (I'm guessing about proxy https issues, but not sure) in the debug?
  • danepps
    Flagging this one last time...
  • coreyrayburnyung
    I want to echo danepps's attempt to get this resolved. It's been going on for a while and is a major impediment to using Zotero effectively.
  • dstillman Zotero Team
    @danepps: Sorry for the delay. Your institution's proxy server is just misconfigured. This wouldn't be specific to a given site.

    You should point your IT department to this page:

    https://www.zotero.org/support/kb/incomplete_cert_chain

    They (and you) can see that the SSL Labs test shows "Chain issues: Incomplete" for your proxy server.

    @coreyrayburnyung: Unless you're at the same institution as @danepps, you should start a new thread and explain the exact problem you're facing.
  • coreyrayburnyung
    Thanks, dstillman. I'm at a different school than Dan, but I'll send that link to my IP department because I expect it's the same problem. If that doesn't work, I will start a new thread.
  • dstillman Zotero Team
    @coreyrayburnyung: The point of starting a new thread and including your own Debug ID is that we can just tell you what the issue is. There's no way you would know from the above that this is the same issue if you haven't looked at the error report and run the above-mentioned SSL Labs test yourself. It might be the same thing, but you don't need to guess or waste your IT department's time on speculation.
  • danepps
    My university’s library got the issue with the proxy server fixed, and this functionality is restored! Thanks for your help!
Sign In or Register to comment.