word plugin only opens progress bar (without progress)

Kris_Mueller
edited April 15, 2024
I want to add a citation to a word document and I can open the zotero plugin/ribbon menu and press Add/Edit citation. This generates a new zotero associated window showing a full green progress bar with a red border but no further choices and no progress.
I use zotero 6.0.36 and office LTSC 2021 with word version 2108. It worked well before. I recently (and automatically) installed the official 9th of April build 14332.20685 for word. The Zotero.dotm in AppData\Roaming\Microsoft\Word\STARTUP has not been modified. Any ideas how to revive the plug-in?
  • adomasven
    You might need to restart Zotero in between attempts to troubleshoot this. Does it work in a new document? If not, could you restart Zotero, then generate a Debug ID for an attempt to add a citation?
  • Kris_Mueller
    I did restart the computer and used a new blank document. I submitted a debug with ID D15951427 right after pressing the Add/Edit Citation button and with ID D930795689 after a short time writing this message (as you can see in the log).
  • adomasven
    Your Debug ID doesn't seem to include the initial button press of Add/Edit Citation, but either way, it's very possible that the Zotero Style plugin is somehow breaking this, so you should disable it, restart Zotero and see if it works then.
  • Kris_Mueller
    With the "Style" plugin disabled its works again. Thank you. The previous debug included the button press, but obviously it was not recognized by the zotero app. I guess, I need to contact the authors of "Style".
Sign In or Register to comment.