word plugin only opens progress bar (without progress)

Kris_Mueller

I want to add a citation to a word document and I can open the zotero plugin/ribbon menu and press Add/Edit citation. This generates a new zotero associated window showing a full green progress bar with a red border but no further choices and no progress.
I use zotero 6.0.36 and office LTSC 2021 with word version 2108. It worked well before. I recently (and automatically) installed the official 9th of April build 14332.20685 for word. The Zotero.dotm in AppData\Roaming\Microsoft\Word\STARTUP has not been modified. Any ideas how to revive the plug-in?

adomasven

You might need to restart Zotero in between attempts to troubleshoot this. Does it work in a new document? If not, could you restart Zotero, then generate a Debug ID for an attempt to add a citation?

Kris_Mueller

I did restart the computer and used a new blank document. I submitted a debug with ID D15951427 right after pressing the Add/Edit Citation button and with ID D930795689 after a short time writing this message (as you can see in the log).

adomasven

Your Debug ID doesn't seem to include the initial button press of Add/Edit Citation, but either way, it's very possible that the Zotero Style plugin is somehow breaking this, so you should disable it, restart Zotero and see if it works then.

Kris_Mueller

With the "Style" plugin disabled its works again. Thank you. The previous debug included the button press, but obviously it was not recognized by the zotero app. I guess, I need to contact the authors of "Style".