Report ID: 1975970244

Zotero 2.0b7.4
Zotero WinWord Integration 3.0a3
MS-Office 2007
WINXP SP3
Fireox Ver.3.0.14 (.NET CLR 3.5.30729)

While trying to update an entry in my document, the Add/Edit Citation window is opened and I can choose the new item I wish to add. But when clicking the OK button I get the follwoing error message:
"Zotero experinced an error updating you document.
The server threw an exception".
The Word application than freezes

Same thing happens when I copy the content of the file into a new one, and trying again to update an entry.
This is not a conssitant problem. It works fine for some entries, and for others not.
Here's the field codes for both cases:

This the code for a successful update:

ADDIN ZOTERO_ITEM {"citationItems":[{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/J2MTTBPV"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/MVM2VGCU"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/CQI99JTH"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/235EZM85"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/3MDP6RHI"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/HJPQ8FAD"]}]}

This is an example for a field code that rasies the above mentiond error, when trying to update it:

ADDIN ZOTERO_ITEM {"citationItems":[{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/JHT3APEU"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/3HH9ICM2"]},{"uri":["http://zotero.org/users/local/Kbix3Vg3/items/GR3S639D"]}]}

Can't tell exactly the differences between nthe scenarios.

Hope that helps.
Waiting anxious for your comment,

Cheers,
Gal

Sorry for quick repost, but a clean install fixed all my problems. Maybe helpful for others too:
I uninstalled the plugin from the Word startup folder and uninstalled the Firefox add-on "Zotero WinWord Integration". Rebooted, then reinstalled the ff add-on, started Word and now everything is working fine.

not easily, no - you'd have to revert to a backup.

two thought: can you delete and re-insert the offending citations? Does the problem persist?
Have you checked your database integrity (Zotero -gears menu - preferences - advanced)?

Simon, thanks.
I wasn't sure if you wanted me to reproduce the error again, anyway . . . there it is(actuallly it was easy . . .):
Report ID 852539506. The message is:

[JavaScript Error: "[zoteroWinWordIntegration Exception... "The server threw an exception.
" code: "0" function: "zoteroWinWordField::SetCode" location: ".\zoteroWinWordField.cpp"]"]

Cheers,
Gal

Adam, thanks
I tried both suggestions, with no success. Deleting and inserting again resulted with the same error. DB Integrity - "No error were found in the DB".

Cheers,
Gal

Hello Simon
Just wanted to check if there're any news regarding the above mentioned issue?

Cheers
Gal

Simon
I sent the document at the very moment you asked for it. I sent a minute ago the same mail to support@zot....org.
Can you please provide me with an additional e-mail address so you get it right to your hands?
Gal

Many thanks

Simon
Thanks.
I just checked for Office updates and installed all those I was prompted for. I than restarted my machine and tried to edit the yellow marked citation, in the very same file I sent you. Unfortunately I recieved the same error message.
I was wondering if a fresh installation of Zotero may resolve things. I understand that my current installed beta version of the Zotero's Db is not compitable with the latest Zotero's stable version. Are there other options for me in order to get a reversed DB version so I can install the stable version? Can you think of other options? I'm a bit confused with a tight time table submitting my dissertation.

Cheers,
Gal

Dan
Thanks for the suggestions. Unfortuently none of them beared a remedy for this issue.
But there is an unusual behavior (though I'm not sure if it got to do with my issue) when switching into another style (e.g. Life Magazine): it resulted in some (not all) of the citations switching into Life Magazine citation style. I found it strange, as if something is not consistent with the way different citations were insertr/updated with different versions of Zotero. For those that did not switch into the new style, only after editing them, adding additional source to the list (and immediately removing it) were updated into the new style.

In addition I made a minor change to the csl style file I'm using (apa.csl). I replaced the "&" sign (before the last author in the citation) with "and" (istead of "sign" I used "Text", for the "author" macro name). Here is te content of that macro after my update:

<macro name="author">
<names variable="author">
<name name-as-sort-order="all" and="symbol" sort-separator=", "
initialize-with=". " delimiter=", " delimiter-precedes-last="always"/>
<label form="short" prefix=" (" suffix=".)" text-case="capitalize-first"/>
<substitute>
<names variable="editor"/>
<names variable="translator"/>
<text macro="title"/>
</substitute>
</names>
</macro>

Looking forward for any suggestions (if there are any that I didn't try)

Cheers,
Gal

Adam
Thanks.
I changed them using the editor, then adding any Item and removing it (using the arrows that include/exclude items in a citation). Only than item was updated into the new one. e.g.no typing of my side.

Didn't change the ID field. Will try it now.

Gal

Adam
Eureka! (???)
I followed the link for the simple edits. I decided to abandon the manual changes I made to the apa style. I've downloaded a fresh copy of that style, and edit it as described in that page you directed me to. I than saved it in a different name and "directed" word to use the new style instead of the original apa one.It seems for now that it did solve my issue, as I can easily edit and change those suspicious items word would crash when edited earlier.

I'll keep you guys for any changes, for now I can go and happily ever after finish this #$%RFG$#T$#T$@% dissertation.

Cheers,
Gal

I am having a similar problem in installing zotero plug-in to my word. I have a Mac OS x v10.6.2 (the newest one) but am using Word v X (came out in 2001). When I go to install the plugin for Zotero 2, I can't seem to find the "Word Script Menu Items" folder. Thus, when I open word, the panel of Zotero citation buttons is there but when I attempt to use them I simply get the message "Zotero experienced an error updating your document."

Help? Is there anyway this can be fixed or do I need a newer version of Word?

Thanks!
Emilee

Just encountered this problem with 2.0b7.6. Downloaded latest MS Word plugin, no luck.

Fails in existing documents, new documents, existing refs, new refs.