The download option on the Zotero website is basically unavailable

dstillman Zotero Team
This discussion was created from comments split from: Zotero Plugin stopped working in Firefox.
  • elettra77
    I have the same problem and the download option on the Zotero website is basically unavailable - I have been clicking on it day in and day out but it is always stuck...
  • poettli
    edited March 15, 2024
    Same answer, particularly #14, if nothing through #1 to #13 worked

    (I may be off-topic. Feel free to delete if it's the case)
  • dstillman Zotero Team
    I think @elettra77 may be talking about something unrelated. @elettra77, can you explain exactly what you mean here, and/or provide a screenshot? I'm not sure what "download option" you're referring to.
  • elettra77
    @dstillman, I am talking about clicking on this option, which is found at: https://www.zotero.org/download/

    https://s3.amazonaws.com/zotero.org/images/forums/u753884/8xecqb7ur5yl59cvwvds.png
  • adamsmith
    Definitely works in general. have you tried with a different browser? And do you see any error message at all or does nothing happen? Is this your personal computer/network of a company/institutional one?
  • elettra77
    It's my personal computer and I have tried with Edge and it's the same, and no, there is no error message popping up, there's just an endless wait...but well, I guess that if it does work for you then the problem is somewhere in my laptop/connection...
  • fcheslack Zotero Team
    This sounds like security software on your computer blocking the download of certain files (of which, executable files like installers would certainly be likely to get included). You might try temporarily disabling security software, or its browser/internet functions.
  • elettra77
    Thank you @fcheslack, I will do so!
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