Zotero 7 Beta: Error popup when attempting to open

dstillman Zotero Team
This discussion was created from comments split from: Available for beta testing: Zotero, redesigned.
  • CreativeRaven
    This is not opening on my Mac Studio, Sonoma 14.3.1

    I get the following error popup when attempting to open, have retried after restart.

    this.init@chrome://zotero/content/xpcom/zotero.js:238:5
    ZoteroService@jar:file:///Applications/Zotero%202.app/Contents/Resources/app/omni.ja!/components/zotero-service.js:351:23
    createInstance@resource://gre/modules/ComponentUtils.jsm:90:19
    @chrome://zotero/content/include.js:5:3
    @chrome://global/content/commonDialog.xhtml:34:25
    openWindowPrompt@resource://gre/modules/Prompter.jsm:1226:17
    openPrompt@resource://gre/modules/Prompter.jsm:1067:12
    openPromptSync@resource://gre/modules/Prompter.jsm:1046:10
    alert@resource://gre/modules/Prompter.jsm:1329:17
    alert@resource://gre/modules/Prompter.jsm:80:7
  • dstillman Zotero Team
    Can you provide a Debug ID for Zotero startup through this error, using the "Restart with Logging Enabled…" option?
  • CreativeRaven
    No I can't get that far....I only see "Zotero is loading" then the error message above.
  • dstillman Zotero Team
    You should still be able to access the Help menu, possibly by pressing Cmd-` (tilde) to change focus to the main window. But if you can't figure that out, see Reporting Startup Errors.
  • CreativeRaven
    OK I uninstalled and reinstalled and it works fine. Looking forward to checking it out!
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