Zotero 7 Beta: Error popup when attempting to open

dstillman

This discussion was created from comments split from: Available for beta testing: Zotero, redesigned.

CreativeRaven

This is not opening on my Mac Studio, Sonoma 14.3.1

I get the following error popup when attempting to open, have retried after restart.

this.init@chrome://zotero/content/xpcom/zotero.js:238:5
ZoteroService@jar:file:///Applications/Zotero%202.app/Contents/Resources/app/omni.ja!/components/zotero-service.js:351:23
createInstance@resource://gre/modules/ComponentUtils.jsm:90:19
@chrome://zotero/content/include.js:5:3
@chrome://global/content/commonDialog.xhtml:34:25
openWindowPrompt@resource://gre/modules/Prompter.jsm:1226:17
openPrompt@resource://gre/modules/Prompter.jsm:1067:12
openPromptSync@resource://gre/modules/Prompter.jsm:1046:10
alert@resource://gre/modules/Prompter.jsm:1329:17
alert@resource://gre/modules/Prompter.jsm:80:7

dstillman

Can you provide a Debug ID for Zotero startup through this error, using the "Restart with Logging Enabled…" option?

CreativeRaven

No I can't get that far....I only see "Zotero is loading" then the error message above.

dstillman

You should still be able to access the Help menu, possibly by pressing Cmd-` (tilde) to change focus to the main window. But if you can't figure that out, see Reporting Startup Errors.

CreativeRaven

OK I uninstalled and reinstalled and it works fine. Looking forward to checking it out!