[Zotero 7 Beta] ScienceDirect cannot recognize Institutional Access through the CAPTCHA page

mjthoraval · February 23, 2024

I am trying to download the PDF file from this paper:
https://www.sciencedirect.com/science/article/pii/S0006349523002679

I have access from another university, that I have activated in Firefox.
But when I try to import through the connector, I need to go through the Zotero browser. In there it does not recognise that I have that additional Institutional Access.
I have tried to add the Institutional Access in the Zotero browser, and tried again, but it seems that it does not remember it the next time I try. It therefore does not let me download the PDF file.
Is there any way to remember it in the Zotero browser?

https://s3.amazonaws.com/zotero.org/images/forums/u265723/pqi66gbugzkba3zvg0dk.png

dstillman · February 23, 2024

I'm not sure what you mean by "the Zotero browser"?

mjthoraval · February 23, 2024

The Zotero window where this appears:
https://s3.amazonaws.com/zotero.org/images/forums/u265723/a6ad18m9chbdrc3jgh10.png

It is the bottom window in the first post where it cannot recognize that I have access to the PDF file.

mjthoraval · February 23, 2024

If I remove cookies and site data in Firefox for sciencedirect.com, I get:
https://s3.amazonaws.com/zotero.org/images/forums/u265723/p93eri5ce81ey2k8l204.png
So I do not have access from my university.

Then I can use access from another institution, through the link "Access through another institution" with SeamlessAccess:
https://s3.amazonaws.com/zotero.org/images/forums/u265723/jbmt5sm4rqup9ro7om61.png

Then I can have access to the PDF file, with still the same link in the browser:
https://www.sciencedirect.com/science/article/pii/S0006349523002679
https://s3.amazonaws.com/zotero.org/images/forums/u265723/eshqz4mv5gg3typ9ddtq.png

But after doing the "Verify you are human" step in the Zotero window, instead of downloading the PDF file, it goes to this page:
https://s3.amazonaws.com/zotero.org/images/forums/u265723/5r2sigt1mrnsob7f7j0c.png

After closing it, the PDF import fails:
https://s3.amazonaws.com/zotero.org/images/forums/u265723/jki3hwojgc9a15ma8fzm.png

wanghongtao · March 10, 2024

I met the same problem. Zotero ask me to verify I am a human again and again, although I login via zotero, it won't download pdf, and next time zotero will ask me if I am a human, than I login again, it still can't download pdf. I have to download pdf manually, than add it to zotero as attachment.

dstillman · May 25, 2024

We're working on changing how Zotero downloads attachments to better handle situations where the file is accessible in the browser but won't download to the Zotero app.