Password recovery mail from Zotero is not received
I am asking this for a zotero-user of our institution:
He has forgotten his passwortd and has been trying to reset it, but he does not receive a reset-mail from zotero. In his junk-folder there is also no mail from zotero to be found, he checked that. The email-address is working, as he recieves other mails -also invitations to join groups from zotero.
He tried to create a new user with the same name which of course didn't work as the user still exists.
How can he solve this problem?
He has forgotten his passwortd and has been trying to reset it, but he does not receive a reset-mail from zotero. In his junk-folder there is also no mail from zotero to be found, he checked that. The email-address is working, as he recieves other mails -also invitations to join groups from zotero.
He tried to create a new user with the same name which of course didn't work as the user still exists.
How can he solve this problem?
thanks for your support,
frank