Password recovery mail from Zotero is not received

frankweber

I am asking this for a zotero-user of our institution:
He has forgotten his passwortd and has been trying to reset it, but he does not receive a reset-mail from zotero. In his junk-folder there is also no mail from zotero to be found, he checked that. The email-address is working, as he recieves other mails -also invitations to join groups from zotero.
He tried to create a new user with the same name which of course didn't work as the user still exists.
How can he solve this problem?

adamsmith

He (or you, but preferably him) should send an email to support@zotero.org with a link to this thread and his username so they can check if the pw email bounces

frankweber

I contacted support and we found out, that he had been using an old email-address of his when setting up his zotero-account many years ago...and forgotten about it in the meantime...
thanks for your support,
frank