Any updates on this issue? It's happening to me as well, not sure if this is the same issue but I only experiencing it when I'm at home and logging into Hein through my library's proxy (not when I'm on campus and the proxy is unnecessary).
Anyone have any updates on this one? The translators just don't work to snag PDFs on either Hein or JSTOR when I'm connected using a proxy. These used to work great.
I think this fell through the cracks. I don't think Zotero saves the debug logs this long, so could you (with apologies) create another debug ID for a failed import as above?
Thanks, dstillman. I'm at a different school than Dan, but I'll send that link to my IP department because I expect it's the same problem. If that doesn't work, I will start a new thread.
@coreyrayburnyung: The point of starting a new thread and including your own Debug ID is that we can just tell you what the issue is. There's no way you would know from the above that this is the same issue if you haven't looked at the error report and run the above-mentioned SSL Labs test yourself. It might be the same thing, but you don't need to guess or waste your IT department's time on speculation.
Upgrade Storage
https://www.zotero.org/support/debug_output
You should point your IT department to this page:
https://www.zotero.org/support/kb/incomplete_cert_chain
They (and you) can see that the SSL Labs test shows "Chain issues: Incomplete" for your proxy server.
@coreyrayburnyung: Unless you're at the same institution as @danepps, you should start a new thread and explain the exact problem you're facing.