ID 271098321

mukesh_29
*while refreshing the Zotero Application on windows 11 desktop.


[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

version => 6.0.30, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 6.0.30, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.30, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.30, extension), ZotFile (5.1.2, extension), Better BibTex for Zotero (6.7.136, extension)
  • dstillman
    Access is denied
    That's caused by security software on your system, incorrect permissions in the Zotero data directory, or whatever F: is — I'm assuming that's an external disk or network share. One way or another, Zotero isn't able to write to its data directory.
  • mukesh_29
    Thank you! Dstillman, for prompt response.

    The issue is now sorted out.

    Thank you
    Mukesh
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