ID 271098321

mukesh_29

*while refreshing the Zotero Application on windows 11 desktop.


[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

[JavaScript Error: "Download request 1/ARL5FNX3 failed"]

[JavaScript Error: "Win error 5 during operation removeEmptyDir on file F:\zotero-system\storage\ARL5FNX3 (Access is denied.
)" {file: "(unknown module)" line: 0}]

version => 6.0.30, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 6.0.30, extensions => Zotero LibreOffice Integration (6.0.4.SA.6.0.30, extension), Zotero Word for Windows Integration (6.0.3.SA.6.0.30, extension), ZotFile (5.1.2, extension), Better BibTex for Zotero (6.7.136, extension)

dstillman

Access is denied

That's caused by security software on your system, incorrect permissions in the Zotero data directory, or whatever F: is — I'm assuming that's an external disk or network share. One way or another, Zotero isn't able to write to its data directory.

mukesh_29

Thank you! Dstillman, for prompt response.

The issue is now sorted out.

Thank you
Mukesh