Desktop won't accept valid login credentials

cormanaz
Trying to set up synch on Windows desktop client on W11. It won't accept my username/pw, though those same will get me logged in to the web client. What to do?
  • dstillman Zotero Team
    I don't see any login attempts for your username today.

    Can you provide a Debug ID for an attempt to set up syncing that fails?
  • cormanaz
    Sorry for the delay. Here is the debug ID D1541514800
  • dstillman Zotero Team
    You haven't set up syncing in the preferences. To be clear, you have to actually click Set Up Syncing. I'd guess that you're closing the preferences without doing that.
  • cormanaz
    When I click the sync icon at the upper right, I get a dialog that says I have to enter my username and pw in the sync preferences. I hit the button to open sync preferences, enter my known-good username and pw, it backs out to a the main screen and it shows the error icon next to the sync icon. I click on that and it says the sync server did not accept my credentials.
  • dstillman Zotero Team
    edited September 14, 2023
    Again, you have to click the Set Up Syncing button in the preferences. You can't just close the preferences after entering your username and password.
  • cormanaz
    Oh I see. That did it. Thanks,
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