Not saving from Emerald

bennej06
Any suggestions - tried several times over last three days but reated message not saved translator error
Have reported error - 326083657
  • Tjowens
    I just grabbed several items from http://www.emeraldinsight.com and they all came through just fine. Could you try resetting your translators and styles from the preferences pane and see if that resolves your issue?

    If you are still having trouble could you post links and the titles of a few of the specific records that fail to translate.
  • bennej06
    Thanks for this it did help for a short while and then the error started again - no particular reference, it does not seem to matter - and trying the resolution again did not work. http://www.emeraldinsight.com.libproxy.unitec.ac.nz:2048/Insight/searchQuickOptions.do

    I will keep trying - but suggestions would be helpful.
  • bennej06
    Still no success - I tried installing Zotero on another computer (running windows XP rather than Vista) - same problem. Also tried accessing emeraldinsight directly rather than through library proxy - still not saving. Reinstalled Zotero with same problem and then installed firefox 3 still not saving.
  • skalk.vandermerwe
    Have tried saving from Emerald.

    The Save to Emerald Icon appears. Clicking on the icon produces Error:
    Could not Save Item.

    Zotero Ver 2.0b7.4
    FireFox Ver 3.5.3
  • agiese
    It is still not working for me. This is very frustrating since Emerald also does not offer any other options to export citations.

    Here is a screenshot of what I get. Maybe this can help fix it:

    http://www.alwayz.de/emerald.jpg
  • agiese
    I reported it as Error 1332309673!
  • bonuspablo
    Not working for me either. Same error message as user agiese. Error ID 1449112505.

    System MacBook Pro OS X, Firefox 3.6
  • sgrimmett
    I cannot save from Emerald either. Windows Vista Home Premium SP2, Firefox 3.6. Error message: could not save item. I have tried disabling add-ons etc with no luck.

    http://www.emeraldinsight.com/Insight/searchQuickOptions.do?hdAction=button_search&ExSearchTerm=gaudelli

    an example of an entry that will not save.

    Report ID: 181178583

    This is only an error when I am logged in via athens (via my institution). When I am not logged in (and therefore cannot actually download the article without paying) the entry will save. So I think it might be something to do with the athens cookie?
  • Hiekkamies
    I can also confirm that Emerald doesn't work for me. Regardless of whether I use the institution proxy or not.
  • mronkko
    Emerald does not work for me either.

    Here is a test url that does not work. (This is the link that Google Scholar gives)

    http://www.emeraldinsight.com/Insight/ViewContentServlet?Filename=Published/EmeraldFullTextArticle/Articles/0010390908.html

    The same article works with this URL

    http://www.emeraldinsight.com/Insight/viewContentItem.do;jsessionid=AFCE0622836DD10DA309E313268B1439?contentType=Article&contentId=865262
  • ala.frosty
    Not working for me. I just installed the software.

    http://www.emeraldinsight.com/10.1108/02656711011014302

    "Could not save item. An error occurred ..."

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