Word crashing with Sonoma

dstillman Zotero Team
edited September 1, 2023
This discussion was created from comments split from: Word (Mac) crashes when adding Footnote (Report ID: 197542060).
  • drjosepa
    Hi, I have Word 16.77 and latest Zotero. I recently updated to Sonoma and now whenever I click any button in the zotero tab, Word crashes.

    Error Signature:
    Exception: SIG_HANG_QUIT
    ExceptionEnumString: 33554432
    Exception Code: 0x00000001 (0x0000600013fc9091)
    Date/Time: 2023-08-27 19:30:21 +0000
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Bitness: x64
    Application Version: 16.77.0.23082302
    Crashed Module Name: merp
    Crashed Module Version: 16.77.23082302
    Crashed Module Offset: 0x0000000000009409
    Blame Module Name: Visual Basic for Applications
    Blame Module Version: 16.77.23082302
    UnsymbolicatedChecksum: 8D8EFF3455554E3C6D3C72F83BB6E064
    Blame Module Offset: 0x00000000001c6ebb
    StackHash: e5c15e63b6b7469_33554432_main_oom
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Build Type: Release
    Crashed thread Stack Pointer: 0x_00007ff7bc38e430
    Crashed thread: 0
  • dstillman Zotero Team
    edited August 27, 2023
    @drjosepa: Are you referring specifically to inserting footnotes? If not, it has nothing to do with this thread. If you're using the Sonoma beta, you should be running the Zotero 7 beta (but you also shouldn't be running a beta OS on a computer where you're trying to do real work).
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